Wise limits how much it will pay you if something goes wrong to either the value of the specific transaction at issue, or the total fees you paid Wise in the past year if no transaction was involved.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause limits your ability to recover losses beyond the transaction amount even if Wise's error caused broader financial harm, though US law may provide additional protections for certain electronic fund transfer errors that cannot be waived by contract.
Interpretive note: The enforceability of the liability cap depends on whether the transaction in question is covered by Regulation E, which provides non-waivable statutory remedies that may supersede contractual limits in certain circumstances.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Replaced blanket exclusion of indirect/consequential damages with a specific liability cap tied to transaction value or 12-month fees, materially limiting Wise's exposure but providing a concrete ceiling rather than elimination.
View full change record →If a Wise transfer goes wrong and causes you financial harm beyond the transaction value (such as missed payment penalties or currency loss), this clause limits what you can recover from Wise to the transaction amount, unless Regulation E provides a non-waivable remedy that applies to your situation.
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"To the fullest extent permitted by applicable law, Wise's total liability to you in connection with any claim arising out of or relating to your use of our services shall not exceed the value of the transaction giving rise to the claim, or, if no transaction is involved, the fees paid by you to Wise in the preceding twelve months.Excerpt from Wise's Terms of Use (Superseded URL)
1) REGULATORY LANDSCAPE: Regulation E under the Electronic Fund Transfer Act establishes non-waivable consumer rights for error resolution on covered electronic fund transfers, including liability for unauthorized transfers based on timing of reporting.
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This clause limits your ability to recover losses beyond the transaction amount even if Wise's error caused broader financial harm, though US law may provide additional protections for certain electronic fund transfer errors that cannot be waived by contract.
If a Wise transfer goes wrong and causes you financial harm beyond the transaction value (such as missed payment penalties or currency loss), this clause limits what you can recover from Wise to the transaction amount, unless Regulation E provides a non-waivable remedy that applies to your situation.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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