Verizon Privacy Policy

This document is Verizon's full consumer privacy policy, governing the collection, use, storage, and sharing of personal information across Verizon's wireless, broadband, home, and business services, as well as Verizon-owned websites and applications. The policy states that Verizon collects account and billing information, device identifiers, call and message records, location data, network usage data, web browsing and app activity, and information obtained from third-party data partners; the terms authorize use of this information for service delivery, network management, fraud prevention, marketing, and advertising purposes including through a proprietary advertising platform. The policy discloses a Customer Proprietary Network Information (CPNI) framework, a Business and Marketing Insights program using aggregated network data, and a Custom Experience program using network usage data for advertising, with stated opt-out mechanisms for each; as a telecommunications carrier, Verizon's data practices engage both general consumer protection frameworks and telecommunications-specific federal requirements under CPNI rules. The policy engages the FTC Act, California Consumer Privacy Act, California Privacy Rights Act, and FCC telecommunications privacy regulations; California residents are afforded specific rights including opt-out of sale or sharing of personal information, deletion requests, and correction rights, while the applicability of additional state privacy laws depends on the user's jurisdiction. Material compliance considerations include the intersection of CPNI obligations with broader advertising data uses, the scope of third-party data sharing with advertising and analytics partners, and the operational mechanisms by which network-derived behavioral data is used for targeted advertising.