If health-related information such as contact tracing data is collected for an event, Ticketmaster may share that information with government officials and says it is regularly deleted, though no specific retention period is stated.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →New provision explicitly authorizes government sharing of health/safety data collected during events with deletion practices specified.
View full change record →Your name, contact details, seat location, and entry and exit times may be shared with local or national government officials in connection with health and safety compliance, and you have limited ability to prevent this sharing where it is required by applicable law.
How other platforms handle this
we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates' services...
Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud
we may use, retain or share information with law enforcement or others in circumstances where a person's vital interests require protection, such as in the case of emergencies.
"Any information collected by us or our third-party partners in compliance with applicable health and safety requirements will only be used to contact attendees or shared with relevant local, government officials.Excerpt from Ticketmaster's Privacy Policy
REGULATORY LANDSCAPE: Government disclosure of personal data engages GDPR Article 6(1)(c) and Article 9(2)(i) for health data shared on public health grounds, as well as equivalent UK GDPR provisions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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If health-related information such as contact tracing data is collected for an event, Ticketmaster may share that information with government officials and says it is regularly deleted, though no specific retention period is stated.
Your name, contact details, seat location, and entry and exit times may be shared with local or national government officials in connection with health and safety compliance, and you have limited ability to prevent this sharing where it is required by applicable law.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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