“So long as your account remains active we will continue to retain the information we have processed about you.”
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
There is no time limit on data retention while an account is active, meaning accumulated personal data is held indefinitely unless the account is closed.
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
View change record →A user's personal data processed by Ticketmaster is retained without a defined expiry date for as long as the account remains open.
How other platforms handle this
We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.
We retain your account information for as long as your account is active and up to 15 days thereafter.
After you submit a request to delete your account, we initiate a deletion process to safely and completely remove your data from our servers or retain it only in anonymized form.
"So long as your account remains active we will continue to retain the information we have processed about you.Excerpt from Ticketmaster's Privacy Policy
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There is no time limit on data retention while an account is active, meaning accumulated personal data is held indefinitely unless the account is closed.
A user's personal data processed by Ticketmaster is retained without a defined expiry date for as long as the account remains open.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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