“When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs.”
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Accessibility-related requests are recorded as data points, and users in certain markets may be required to provide additional information to validate a health or disability status.
The updated policy now explicitly authorizes Ticketmaster to collect biometric information in limited circumstances where necessary to provide services or required by law, with additional safeguards stated to apply. The policy also discloses that event photography and video recordings may be captured and used in marketing materials on websites, social media, and promotional channels. You can object to the use of your image by contacting Ticketmaster, and they state they will take reasonable steps to respect your request.
View change record →A user requesting accessible tickets or a companion voucher has that request recorded, and may be required to substantiate their accessibility needs based on their location.
How other platforms handle this
Where features are available, you may choose to browse certain content in the platform without logging in an account or registering, in which case we may still collect certain Data, including the content you browse, IP address,your interactions with the platform,and associated your device informatio...
The supplemental Consumer Health Data Privacy Policy applies to the extent that any Personal Information collected on our Websites is considered Consumer Health Data under applicable law.
Anyscale may collect and use Usage Data to develop, improve, support, and operate its products and services.
"When you purchase accessible tickets, or request a companion voucher, we record this request. Depending on your market, we may be required to validate your accessibility needs.Excerpt from Ticketmaster's Privacy Policy
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Accessibility-related requests are recorded as data points, and users in certain markets may be required to provide additional information to validate a health or disability status.
A user requesting accessible tickets or a companion voucher has that request recorded, and may be required to substantiate their accessibility needs based on their location.
ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.