When you buy a ticket, Ticketmaster shares your personal information with the artist, promoter, record label, or venue associated with that event, and these parties operate as independent data controllers with their own privacy practices.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Your personal data does not stay only with Ticketmaster; it flows to multiple third parties who may use it independently, including for their own marketing, and you may have limited visibility into what each Event Partner does with your information once received.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Severity downgraded from high to medium and provision now includes detailed operational purposes for data sharing with event partners.
View full change record →Your name, contact details, and purchase history may be shared with artists, promoters, venues, and record labels each time you purchase a ticket, and those parties become independent data controllers whose own privacy policies govern subsequent use of your data.
How other platforms handle this
Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud
we may use, retain or share information with law enforcement or others in circumstances where a person's vital interests require protection, such as in the case of emergencies.
we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates' services...
"We share your information with Event Partner(s), such as the promoter or venue, to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information. We share your information with Event Partner(s) – such as the artist, promoter, or venue – as well as other third parties associated with the service provided.Excerpt from Ticketmaster's Privacy Policy
REGULATORY LANDSCAPE: This provision implicates GDPR Articles 4(7) and 26 regarding the identification and obligations of data controllers and joint controllers.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
ConductAtlas detected a major restructuring of Meta’s privacy policy that removed detailed consumer rights disclosures and relocated them to separate documents.
Your genetic data may be transferred to a new owner as a business asset. Here is what the Terms of Service actually say and what you can do right now.
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Your personal data does not stay only with Ticketmaster; it flows to multiple third parties who may use it independently, including for their own marketing, and you may have limited visibility into what each Event Partner does with your information once received.
Your name, contact details, and purchase history may be shared with artists, promoters, venues, and record labels each time you purchase a ticket, and those parties become independent data controllers whose own privacy policies govern subsequent use of your data.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.