Ticketmaster shares your personal information with Commercial Partners — third-party companies providing travel packages, sponsorships, or exclusive presales — sometimes with your permission and sometimes as necessary to deliver contracted services.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a conditional authorization structure: data sharing required for contract performance occurs without separate permission, while discretionary sharing with commercial partners requires affirmative user consent. This distinction allocates responsibility for permission-seeking based on whether the sharing is contractually necessary.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Removal of this provision suggests consolidation or elimination of disclosure about commercial partner data sharing practices not captured in other provisions.
View full change record →Your personal data may be passed to third-party sponsors and travel companies associated with events you attend, potentially without separate consent if Ticketmaster deems the sharing necessary to deliver its services.
How other platforms handle this
We may share your personal information with third parties in the following circumstances: With service providers who perform services on our behalf, such as data analytics, marketing, customer service, and technology services. With financial partners, including banks, brokerage firms, and payment pr...
Sending you information about Adobe products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes, where your consent is not required; In some cases, in order to show you more relevant ads, we disclose with social medi...
We may share your information with third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We may also share your information with business partners who offer products or services that...
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"We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will ask for your permission.— Excerpt from Ticketmaster's Ticketmaster Privacy Policy
The policy's conditional consent language for Commercial Partner sharing — 'where sharing is not necessary for us to perform the contract, we will ask for your permission' — creates ambiguity about when consent is required versus assumed, a potential GDPR compliance risk that warrants legal review of the underlying data processing agreements.
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The clause establishes a conditional authorization structure: data sharing required for contract performance occurs without separate permission, while discretionary sharing with commercial partners requires affirmative user consent. This distinction allocates responsibility for permission-seeking based on whether the sharing is contractually necessary.
Your personal data may be passed to third-party sponsors and travel companies associated with events you attend, potentially without separate consent if Ticketmaster deems the sharing necessary to deliver its services.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.