Ticketmaster shares your personal information with Commercial Partners — third-party companies providing travel packages, sponsorships, or exclusive presales — sometimes with your permission and sometimes as necessary to deliver contracted services.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a conditional authorization structure: data sharing required for contract performance occurs without separate permission, while discretionary sharing with commercial partners requires affirmative user consent. This distinction allocates responsibility for permission-seeking based on whether the sharing is contractually necessary.
The updated policy establishes that Ticketmaster may collect biometric information in limited circumstances where necessary for service delivery or required by law, with additional safeguards and advance notice. The policy now discloses that event photography and video may be captured and used in marketing materials, with a stated right to object where Ticketmaster controls the filming. Communications may now occur through messaging services in addition to existing channels. These disclosures inform you of practices Ticketmaster may engage in, but operational impact depends on whether and how these practices are implemented in your jurisdiction or event context.
View change record →Removal of this provision suggests consolidation or elimination of disclosure about commercial partner data sharing practices not captured in other provisions.
View full change record →Your personal data may be passed to third-party sponsors and travel companies associated with events you attend, potentially without separate consent if Ticketmaster deems the sharing necessary to deliver its services.
How other platforms handle this
Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud
we may use, retain or share information with law enforcement or others in circumstances where a person's vital interests require protection, such as in the case of emergencies.
In some cases, in order to show you more relevant ads, we disclose with social media platforms and other advertising partners, information about actions you take on our websites and apps, such as which pages you visit and which ads you saw.
"We sometimes work with Commercial Partners who we share information with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will ask for your permission.Excerpt from Ticketmaster's Privacy Policy
The policy's conditional consent language for Commercial Partner sharing — 'where sharing is not necessary for us to perform the contract, we will ask for your permission' — creates ambiguity about when consent is required …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The clause establishes a conditional authorization structure: data sharing required for contract performance occurs without separate permission, while discretionary sharing with commercial partners requires affirmative user consent. This distinction allocates responsibility for permission-seeking based on whether the sharing is contractually necessary.
Your personal data may be passed to third-party sponsors and travel companies associated with events you attend, potentially without separate consent if Ticketmaster deems the sharing necessary to deliver its services.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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