Ticketmaster · Ticketmaster Privacy Policy · View original document ↗

Cookie and Tracking Technology Use

Medium severity High confidence Explicitdocumentlanguage Uncommon · 25 of 325 platforms
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Document Record

What it is

Ticketmaster uses cookies, web beacons, GPS, and WiFi tracking on its websites and apps to collect your browsing behavior, location, device details, and IP address, and third-party content on the site may add its own trackers.

This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision establishes the operational scope of data collection mechanisms available to Ticketmaster and third parties during user interaction with its digital properties. This authorization establishes the baseline data practices that support analytics, functionality, and third-party content delivery on the platform.

Consumer impact (what this means for users)

Your browsing behavior, location, device information, and the websites you visit before and after Ticketmaster are tracked through multiple technologies, and some of this tracking is performed by third parties embedded in the site whose practices are governed by their own policies.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Visit the Ticketmaster Cookie Policy at privacy.ticketmaster.com/en/cookie-policy and use the cookie preference management tool to opt out of non-essential tracking categories including advertising and analytics cookies.

How other platforms handle this

ADP Medium

We use cookies, web beacons, pixel tags, and other tracking technologies on our websites to recognize you and your preferences, authenticate users, analyze website traffic and usage patterns, and to deliver personalized content and advertisements. We may use both session cookies and persistent cooki...

ClickUp Medium

We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web bea...

Okta Medium

We use cookies, web beacons, pixel tags, and similar tracking technologies on our websites and in our communications to collect information about your browsing activities, your preferences, and your device. This may include information such as your IP address, browser type, operating system, referri...

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▸ View Original Clause Language DOCUMENT RECORD
"
When you use our websites or apps, subject to your choices, we use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to collect information about you. This information includes the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. Our site may also serve third-party content that contains their own cookies or tracking technology.

— Excerpt from Ticketmaster's Ticketmaster Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Cookie and tracking technology use engages the EU ePrivacy Directive as implemented in member states, UK PECR, and GDPR consent requirements for non-essential cookies. CCPA and CPRA address the use of tracking technologies in the context of selling or sharing personal information. The California Attorney General and California Privacy Protection Agency have enforcement authority over cookie consent practices for California users. GOVERNANCE EXPOSURE: Medium. The policy references a separate Cookie Policy and states tracking is subject to user choices, which is consistent with regulatory practice. The inclusion of GPS and WiFi location tracking alongside standard browser cookies is operationally broader than basic cookie disclosures and may require specific consent mechanisms in some jurisdictions. JURISDICTION FLAGS: EU and UK users require valid consent under ePrivacy rules for non-essential cookies and tracking. California users have rights to opt out of the sale or sharing of personal information collected through tracking technologies. The statement that third-party content may carry its own cookies creates accountability gaps that may be scrutinized under GDPR joint controllership analysis. CONTRACT AND VENDOR IMPLICATIONS: Compliance teams should ensure that the cookie consent management platform in use captures valid consent for all non-essential tracking categories in EU and UK markets, and that consent records are auditable. Third-party content providers embedding trackers should be identified and assessed as data processors or independent controllers, with appropriate contractual safeguards. COMPLIANCE CONSIDERATIONS: Legal teams should review the Cookie Policy referenced in this provision to confirm it enumerates all tracking technologies including GPS and WiFi location tracking, provides clear descriptions of each cookie category's purpose, and implements an opt-in consent mechanism for non-essential tracking in jurisdictions that require it. The adequacy of consent UI and rejection mechanisms should be independently tested.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over consumer protection concerns related to online tracking practices, including the adequacy of disclosures about third-party tracking and behavioral advertising.
    File a complaint →
  • State AG
    The California Attorney General and California Privacy Protection Agency enforce CCPA and CPRA opt-out rights for tracking technologies used for targeted advertising.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Ticketmaster Privacy Policy
Entity
Ticketmaster
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-009654
Document ID
CA-D-00284
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8406dcc3b484b0b5387215d3e265aa8ceea34fb8652b6bd41fda247862767ac0
Analysis generated
May 8, 2026 09:42 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ticketmaster
Document: Ticketmaster Privacy Policy
Record ID: CA-P-009654
Captured: 2026-05-08 09:42:51 UTC
SHA-256: 8406dcc3b484b0b5…
URL: https://conductatlas.com/platform/ticketmaster/ticketmaster-privacy-policy/cookie-and-tracking-technology-use/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Related Analysis

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Built from archived source documents, structured governance mappings, and historical version tracking.

Frequently Asked Questions

What does Ticketmaster's Cookie and Tracking Technology Use clause do?

The provision establishes the operational scope of data collection mechanisms available to Ticketmaster and third parties during user interaction with its digital properties. This authorization establishes the baseline data practices that support analytics, functionality, and third-party content delivery on the platform.

How does this clause affect you?

Your browsing behavior, location, device information, and the websites you visit before and after Ticketmaster are tracked through multiple technologies, and some of this tracking is performed by third parties embedded in the site whose practices are governed by their own policies.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 25 platforms. See the full comparison.

Is ConductAtlas affiliated with Ticketmaster?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.