Twilio owns the platform and its technology; you own your data. You only get the rights to use the platform that are specifically stated in the agreement.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The terms establish that customer data ownership is retained by the customer, while Twilio retains all platform intellectual property, and that the license granted to customers is limited to what is explicitly stated in the agreement.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
View change record →Segment's updated terms now apply Japan-specific dispute resolution, verification, and tax requirements to customers domiciled or registered in Japan. The agreement now states that arbitration proceedings for Japanese customers will take place in Mexico City, Japan (implied Tokyo venue under the new Japan section), conducted in English. Japanese customers may be required to submit government-issued ID documents and complete verification processes as required under applicable Japanese law, including the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. All fees are payable in Japanese Yen, and taxes will include Japanese consumption tax. Intellectual property rights now incorporate Japanese Copyright Act provisions. You can review the specific verification requirements by contacting Segment or reviewing the applicable service section.
View change record →Customers retain ownership of their data submitted to the platform, but their right to use Twilio's services is limited to the specific license granted in the agreement, with no implied rights to Twilio's underlying technology.
How other platforms handle this
Microsoft reserves the right to restrict the export of data that may compromise the security of the services or Microsoft's intellectual property.
Datadog reserves the right, but does not assume the obligation, to investigate any violation of these Terms or misuse of the Site.
Pharmaceutical products
"As between the parties, Twilio retains all right, title, and interest in and to the Services, including all intellectual property rights therein. Customer retains all right, title, and interest in and to Customer Data. No rights are granted to Customer except as expressly set forth in this Agreement.Excerpt from Segment's Terms of Service
(1) REGULATORY LANDSCAPE: Intellectual property ownership provisions in SaaS agreements are primarily governed by contract law and relevant IP statutes.
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The terms establish that customer data ownership is retained by the customer, while Twilio retains all platform intellectual property, and that the license granted to customers is limited to what is explicitly stated in the agreement.
Customers retain ownership of their data submitted to the platform, but their right to use Twilio's services is limited to the specific license granted in the agreement, with no implied rights to Twilio's underlying technology.
ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.
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