Segment updated its Terms of Service on May 9, 2026, removing Mexico-specific terms from Section 10.5 and replacing Japan-specific dispute resolution and verification requirements with new Mexico-specific provisions. The updated terms now require Mexico-domiciled users to resolve disputes through binding arbitration with the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties sharing arbitration costs equally. Additionally, the agreement now explicitly states that Mexico's Federal Consumer Protection Law does not apply to the commercial relationship, and adds a new Anti-Money Laundering compliance obligation applicable to both parties.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
The updated terms establish a new mandatory dispute resolution framework for Mexico users that requires good faith negotiation before arbitration and explicitly excludes Mexico's consumer protection law from applicability. This narrows available remedies for Mexico-domiciled users and establishes the relationship as purely commercial rather than subject to consumer-protection standards, affecting how disputes with Segment may be resolved and what legal protections apply.
→ If a dispute arises, Mexico-domiciled users will be required to participate in good faith negotiations with Segment for 30 days as stated in the updated terms.
→ After the 30-day negotiation period, disputes will be resolved through binding arbitration in Mexico City administered by CAM, and the user will be required to share arbitration costs equally with Segment.
→ Mexico's Federal Consumer Protection Law will not apply to the agreement; disputes will be governed by the arbitration clause as written, and no consumer protection remedies will be available.
Mandatory 30-day good faith negotiation followed by binding arbitration through Centro de Arbitraje de México in Mexico City, with equal cost-sharing by both parties.
Agreement explicitly excludes Mexico's Federal Consumer Protection Law, establishing a purely commercial relationship exempt from consumer protections.
Both Segment and Mexico users must comply with applicable anti-money laundering, anti-corruption, and anti-bribery obligations under Mexican law.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
If you have a dispute with Segment and you are in Mexico, you must first try to negotiate for 30 days, then use arbitration in Mexico City if negotiation fails, and you will split the arbitration costs with Segment.
Segment and Mexico customers must follow Mexican anti-money laundering and anti-corruption rules as required by law.
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Track changes →Segment substantially modified its dispute resolution framework for Mexico-domiciled users and added explicit consumer law carve-outs. Section 10.5 was restructured to remove Japan-specific provisions and replace them with Mexico-specific terms: mandatory binding arbitration through CAM in Mexico City, mandatory cost-sharing, good faith negotiation prerequisite (30 days), and an explicit exclusion of Mexico's Federal Consumer Protection Law. A new Anti-Money Laundering compliance obligation applies to both parties. Organizations with Segment implementations serving Mexico-based customers should review whether this dispute resolution shift and consumer law carve-out require updates to internal risk assessments, vendor contracts, or compliance frameworks. The exclusion of Mexico's consumer protection law may warrant review under applicable Mexican commercial law principles.
Mexican commercial law (Federal Consumer Protection Law / Ley Federal de Protección al Consumidor); Mexican arbitration law (Centro de Arbitraje de México rules); Mexican anti-money laundering and anti-corruption regulations
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