Twilio can change, pause, or end any part of its services at any time, and can change its prices with notice, and you accept these changes by continuing to use the services.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The terms reserve Twilio's right to modify services or pricing unilaterally, which may affect business customers who have built products or budgeted around existing service capabilities or price points.
Interpretive note: The notice period required for service modifications (as distinct from pricing changes) is not specified with precision in the excerpt available; the operative terms may include additional detail.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
View change record →Segment's updated terms now apply Japan-specific dispute resolution, verification, and tax requirements to customers domiciled or registered in Japan. The agreement now states that arbitration proceedings for Japanese customers will take place in Mexico City, Japan (implied Tokyo venue under the new Japan section), conducted in English. Japanese customers may be required to submit government-issued ID documents and complete verification processes as required under applicable Japanese law, including the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. All fees are payable in Japanese Yen, and taxes will include Japanese consumption tax. Intellectual property rights now incorporate Japanese Copyright Act provisions. You can review the specific verification requirements by contacting Segment or reviewing the applicable service section.
View change record →Business customers accept that Twilio can change service features or pricing with notice, and that continued use constitutes acceptance of those changes, without a guaranteed right to exit penalty-free in response to material changes.
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"Twilio reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time with or without notice. Twilio also reserves the right to change pricing for the Services upon notice, with such changes taking effect on the date specified in the notice.Excerpt from Segment's Terms of Service
(1) REGULATORY LANDSCAPE: Unilateral modification and pricing change rights in commercial platform agreements may engage the EU Platform-to-Business Regulation (requiring at least 15 days' notice for changes that may negatively affect business users), as well …
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The terms reserve Twilio's right to modify services or pricing unilaterally, which may affect business customers who have built products or budgeted around existing service capabilities or price points.
Business customers accept that Twilio can change service features or pricing with notice, and that continued use constitutes acceptance of those changes, without a guaranteed right to exit penalty-free in response to material changes.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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