Segment Terms of Service

This document sets out the rules for using Segment's services: Twilio must deliver the services as promised and defend you against third-party intellectual property claims, while you must keep your account activity in order, ensure you have proper consent to share data with Twilio, and pay all applicable taxes. If something goes wrong, neither side can recover lost profits or consequential damages, and any dispute must go to binding arbitration rather than court. You are also responsible for defending Twilio if your own or your end users' actions cause a third-party claim.

This agreement establishes the terms under which Twilio provides Segment services to the customer, defining Twilio's obligation to deliver services in conformance with applicable documentation, an SLA, and a Security Overview, while granting Twilio and its affiliates the right to process customer data as necessary to provide those services, scoped by a Data Protection Addendum. The customer bears ongoing responsibility for maintaining adequate notices and consents for all data processing, sole responsibility for all activity under its account, and the obligation to defend Twilio against claims arising from the customer's or its end users' breach of Customer Responsibilities. Both parties' aggregate liability is capped at fees paid or payable for the relevant services in the twelve months preceding a claim, and neither party may recover lost profits, revenues, goodwill, indirect, consequential, or punitive damages. Covered disputes must be resolved through binding arbitration under JAMS Comprehensive Arbitration Rules with equal cost-sharing between the parties, and each party warrants compliance with applicable anti-corruption, anti-money laundering, and international trade laws.

As the customer under this agreement, you are solely responsible for all use of the services under your account, including activity by your end users, and you must continuously maintain the notices and consents required for Twilio to lawfully process your data. If a dispute arises, it must be resolved through binding arbitration under JAMS rules, with you sharing arbitration fees equally with Twilio, rather than in court. Your financial recovery for any claim is limited to the fees you paid for the specific services in the twelve months before the claim, and you cannot recover lost profits, lost data, or consequential damages. If a third-party claim arises from your or your end users' failure to meet Customer Responsibilities, you must fund and manage the defense of Twilio and its affiliates.