You must follow Twilio's Acceptable Use Policy, which Twilio can update at any time, and by continuing to use the services after an update you automatically agree to the new rules.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The terms incorporate the AUP by reference and authorize Twilio to unilaterally update it, with continued service use constituting acceptance, meaning customers' obligations under the agreement can change without requiring affirmative re-consent.
Interpretive note: The enforceability of deemed-acceptance through continued use for material policy changes may vary by jurisdiction, particularly in consumer-protection contexts.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domici…
Customers accept that their permitted uses of the platform are governed by a policy document that Twilio can revise unilaterally, and that continued use constitutes acceptance of any new restrictions or requirements.
How other platforms handle this
You agree to comply with Adyen's Acceptable Use Policy, as updated from time to time, which forms part of these Terms and Conditions. Adyen reserves the right to update the Acceptable Use Policy at any time.
Customer and its Users must use the Products in accordance with the Atlassian Acceptable Use Policy. Customer is responsible for ensuring that Users comply with this Agreement and the Atlassian Acceptable Use Policy.
You may not use the Venmo services for any illegal purpose, to send money to any person or organization on a government sanctions list, for gambling, for purchasing or selling illegal goods or services, or for any activity that violates applicable law. You may not use Venmo for commercial transactio...
Monitoring
Segment has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"Customer's use of the Services must comply with Twilio's Acceptable Use Policy (AUP), which is incorporated by reference into this Agreement. Twilio may update the AUP from time to time, and Customer's continued use of the Services following any such update constitutes acceptance of the revised AUP.— Excerpt from Segment's Segment Terms of Service
(1) REGULATORY LANDSCAPE: Unilateral modification of incorporated policies may engage consumer contract fairness standards in the EU (Unfair Contract Terms Directive) and analogous state-level protections in the US. The FTC has scrutinized practices where material changes to terms occur without adequate notice or consent mechanisms. (2) GOVERNANCE EXPOSURE: Medium. The AUP governs permissible uses of the platform and its unilateral modification creates a rolling compliance obligation; customers must actively monitor AUP updates to remain compliant and avoid suspension. (3) JURISDICTION FLAGS: EU customers may have additional protections regarding unfair contract terms that unilaterally alter the balance of obligations; US customers have fewer statutory protections in commercial contexts. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should establish a process to monitor AUP updates and assess their impact on existing use cases. Enterprise contracts may negotiate for advance notice of material AUP changes and an opportunity to terminate if changes are unacceptable. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should subscribe to Twilio's policy update notifications and implement a review process to ensure ongoing AUP compliance, particularly for high-volume messaging or sensitive communication use cases.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Watcher: 10 platforms + same-day alerts. No credit card required.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
The terms incorporate the AUP by reference and authorize Twilio to unilaterally update it, with continued service use constituting acceptance, meaning customers' obligations under the agreement can change without requiring affirmative re-consent.
Customers accept that their permitted uses of the platform are governed by a policy document that Twilio can revise unilaterally, and that continued use constitutes acceptance of any new restrictions or requirements.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.