It is entirely your business's legal responsibility to ensure that your use of Twilio's SMS and calling services complies with laws like the TCPA — Twilio takes no responsibility for this compliance.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
TCPA violations carry statutory damages of $500-$1,500 per message or call, and class action suits can generate hundreds of millions in liability — all of which falls on the business using Twilio, not Twilio itself.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domici…
Businesses that use Twilio to contact customers bear full legal exposure for TCPA violations — including failure to obtain proper prior express written consent — with statutory damages that can quickly reach millions of dollars in a class action scenario.
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We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
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Starbucks reserves the right to modify these Terms at any time. We will post the most current version of these Terms on the Service. If we make material changes, we may notify you by email or by posting a notice on the Service prior to the effective date of the changes. Your continued use of the Ser...
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"You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including without limitation the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable regulations promulgated by the Federal Communications Commission (FCC). Twilio does not represent or warrant that any use of the Services will be compliant with applicable law.— Excerpt from Segment's Segment Terms of Service
REGULATORY FRAMEWORK: TCPA (47 U.S.C. § 227) is enforced by the FCC and through private rights of action with damages of $500 per violation ($1,500 for willful violations). CAN-SPAM Act (15 U.S.C. § 7701) is enforced by the FTC and FCC. State equivalents include California's Automatic Calls Statute and Illinois Consumer Fraud Act. FCC's 2023 one-to-one consent rule (FCC 23-107) tightened prior express written consent requirements for robocalls and robotexts.
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TCPA violations carry statutory damages of $500-$1,500 per message or call, and class action suits can generate hundreds of millions in liability — all of which falls on the business using Twilio, not Twilio itself.
Businesses that use Twilio to contact customers bear full legal exposure for TCPA violations — including failure to obtain proper prior express written consent — with statutory damages that can quickly reach millions of dollars in a class action scenario.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.