Twilio can change its terms at any time by simply posting an update online, and continuing to use the service counts as your agreement to the new terms.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural mechanism by which Twilio may unilaterally amend the contractual terms governing the Services without requiring separate affirmative consent from users. The operational significance lies in shifting the burden of term review to users and conditioning continued service access on acceptance of modified terms.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domiciled users must first engage in good faith negotiations with Segment for up to 30 days, and if unresolved, disputes proceed to binding arbitration administered by the Centro de Arbitraje de México (CAM) in Mexico City before a sole arbitrator, with both parties splitting arbitration costs. Additionally, the agreement now explicitly carves out Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), stating it does not apply to this commercial agreement. Mexico users also face a new obligation to comply with anti-money laundering and anti-corruption requirements under applicable Mexican law.
View change record →Segment's updated terms now apply Japan-specific dispute resolution, verification, and tax requirements to customers domiciled or registered in Japan. The agreement now states that arbitration proceedings for Japanese customers will take place in Mexico City, Japan (implied Tokyo venue under the new Japan section), conducted in English. Japanese customers may be required to submit government-issued ID documents and complete verification processes as required under applicable Japanese law, including the Act on Prevention of Transfer of Criminal Proceeds and the Telecommunications Business Act. All fees are payable in Japanese Yen, and taxes will include Japanese consumption tax. Intellectual property rights now incorporate Japanese Copyright Act provisions. You can review the specific verification requirements by contacting Segment or reviewing the applicable service section.
View change record →Continued use of Twilio's services after a terms update constitutes binding consent to the new terms, meaning businesses could inadvertently agree to significant changes in pricing, data practices, or legal rights without ever actively reviewing them.
How other platforms handle this
We may modify these Terms from time to time. When we make material changes to these Terms, we will notify you by updating the date at the top of these Terms and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). Your ...
"Content" means anything you or your Customers create or make available through the Service in connection with your Account, including your intellectual property (e.g. trademarks, trade names, service marks, and copyrighted works); the products or services you offer (e.g., courses, coaching, members...
By posting, uploading, inputting, providing or submitting your Content you grant Kit, its affiliated companies and necessary sublicensees permission to use your Content in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, trans...
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"Twilio reserves the right to modify the terms and conditions of these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms on the Services. You are responsible for regularly reviewing these Terms. Continued use of the Services after any such changes shall constitute your consent to such changes.— Excerpt from Segment's Segment Terms of Service
REGULATORY FRAMEWORK: Unilateral modification clauses are reviewed under general contract law. In the EU, such clauses may be subject to challenge under Directive 93/13/EEC (unfair contract terms) if they create a significant imbalance between the parties. GDPR Art. 13/14 requires notification of material changes to data processing activities, which may be implicated by ToS modifications affecting data handling.
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This provision establishes the procedural mechanism by which Twilio may unilaterally amend the contractual terms governing the Services without requiring separate affirmative consent from users. The operational significance lies in shifting the burden of term review to users and conditioning continued service access on acceptance of modified terms.
Continued use of Twilio's services after a terms update constitutes binding consent to the new terms, meaning businesses could inadvertently agree to significant changes in pricing, data practices, or legal rights without ever actively reviewing them.
ConductAtlas has identified this type of provision across 21 platforms. See the full comparison.
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