If Twilio causes you harm, the maximum amount you can recover from them is either the total fees you paid in the last 12 months or $100 — whichever is greater.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For businesses that suffer significant losses — such as a major service outage or data breach — the actual damages could far exceed the fees paid, meaning Twilio's financial exposure is severely capped regardless of the harm caused.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domici…
A business that relies heavily on Twilio's APIs for customer communications could suffer millions in lost revenue from a service disruption yet recover only its prior-year subscription fees — potentially a fraction of the actual loss.
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To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
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"IN NO EVENT WILL TWILIO'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE GREATER OF (I) THE TOTAL AMOUNTS PAID BY YOU TO TWILIO IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100).— Excerpt from Segment's Segment Terms of Service
REGULATORY FRAMEWORK: Limitation of liability clauses are governed by UCC Article 2 and common law contract principles. In EU jurisdictions, such caps may be unenforceable under national implementation of EU Directive 93/13/EEC on unfair contract terms if deemed unconscionable, and GDPR Art. 82 preserves data subjects' rights to full compensation that cannot be contractually limited.
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For businesses that suffer significant losses — such as a major service outage or data breach — the actual damages could far exceed the fees paid, meaning Twilio's financial exposure is severely capped regardless of the harm caused.
A business that relies heavily on Twilio's APIs for customer communications could suffer millions in lost revenue from a service disruption yet recover only its prior-year subscription fees — potentially a fraction of the actual loss.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.