If you have a legal dispute with Twilio, you must resolve it through private arbitration — not a court — and you cannot join a class action lawsuit against Twilio.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause removes your right to sue Twilio in court and prevents you from joining with other customers to bring a collective claim, which is often the only practical way to address smaller harms.
The updated terms establish a binding arbitration requirement for users domiciled or registered in Mexico, replacing prior dispute resolution procedures. Under the revised Section 10.5, Mexico-domici…
Businesses and developers who experience harm from Twilio's services — including wrongful account terminations or data breaches — cannot pursue class action litigation and must instead use individual arbitration, which is typically more expensive and less accessible for smaller claims.
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YOU AND UNITY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAIN...
Any Dispute will be determined in English by final, binding arbitration according to the region-specific processes below. Judgment on any award issued through the arbitration process in this Section J.2 (Arbitration) may be entered in any court having jurisdiction. EACH PARTY AGREES THEY ARE WAIVING...
You and Stripe agree to resolve any disputes, controversies, or claims arising out of or relating to this agreement or the Services through binding individual arbitration instead of in court, except that either party may bring claims in small claims court if they qualify. There will be no right or a...
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"YOU AND TWILIO AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, 'DISPUTES') WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU ACKNOWLEDGE AND AGREE THAT YOU AND TWILIO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.— Excerpt from Segment's Segment Terms of Service
REGULATORY FRAMEWORK: Mandatory arbitration clauses in B2B contracts are generally enforceable under the Federal Arbitration Act (FAA, 9 U.S.C. § 1 et seq.). Class action waivers are enforced under AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011). State-level consumer protection statutes in California (Cal. Civ. Code § 1751) and other states may limit enforceability in certain consumer contexts, though B2B applicability reduces this risk.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This clause removes your right to sue Twilio in court and prevents you from joining with other customers to bring a collective claim, which is often the only practical way to address smaller harms.
Businesses and developers who experience harm from Twilio's services — including wrongful account terminations or data breaches — cannot pursue class action litigation and must instead use individual arbitration, which is typically more expensive and less accessible for smaller claims.
ConductAtlas has identified this type of provision across 113 platforms. See the full comparison.
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