Salesforce has a DMCA policy that allows copyright holders to submit infringement claims if their content is used without authorization on Salesforce's platform or website.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision operationalizes Salesforce's compliance with DMCA statutory requirements and establishes the procedural framework through which intellectual property disputes are managed on the platform. This directly affects how Salesforce handles content removal requests and allocates liability between the platform and users for third-party infringement claims.
If your copyrighted content appears on a Salesforce platform without your permission, you can file a DMCA takedown notice using Salesforce's infringement claims process. Conversely, if you receive a DMCA notice, your content may be removed from Salesforce's services.
How other platforms handle this
Exafunction may collect, generate, and derive Usage Data for Exafunction's lawful business purposes, including to: (1) monitor, operate, improve, and support the Service and its performance, security, and stability; (2) create analytics, benchmarking, and performance data and reports; and (3) develo...
As between Customer and Perplexity, Customer retains all right, title, and interest in and to Customer Data. Customer grants Perplexity a non-exclusive, worldwide, royalty-free license to use, process, and transmit Customer Data solely to the extent necessary to provide the Service. Outputs generate...
As between you and AWS, you own your Content. We do not claim any ownership or control over your Content or the outputs generated through your use of Amazon Bedrock.
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Salesforce's DMCA policy is required under 17 U.S.C. § 512 (DMCA Safe Harbor). Organizations using Salesforce platforms to host user-generated content should ensure their own DMCA compliance procedures are aligned with Salesforce's notice-and-takedown framework.
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The provision operationalizes Salesforce's compliance with DMCA statutory requirements and establishes the procedural framework through which intellectual property disputes are managed on the platform. This directly affects how Salesforce handles content removal requests and allocates liability between the platform and users for third-party infringement claims.
If your copyrighted content appears on a Salesforce platform without your permission, you can file a DMCA takedown notice using Salesforce's infringement claims process. Conversely, if you receive a DMCA notice, your content may be removed from Salesforce's services.
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