OpenAI Service Terms

This document governs access to and use of OpenAI's services, including ChatGPT and the API, establishing a binding contractual relationship between OpenAI and users on the basis of acceptance of these terms upon account creation or service use. The agreement states that users retain ownership of their inputs but grant OpenAI a broad license to use content to provide, maintain, and improve the services; the terms also authorize OpenAI to modify, suspend, or terminate access at its discretion, and reserve the right to update the terms with notice via email or in-product notification. The agreement includes a mandatory arbitration clause with a class action waiver and a 30-day opt-out window, a limitation of liability capping OpenAI's exposure at the greater of amounts paid in the prior 12 months or $100, and a content license grant that permits use of user inputs and outputs for model training unless users opt out through available controls. The terms engage the FTC Act's consumer protection framework, CCPA and similar state privacy statutes for California and other US residents, GDPR and UK GDPR for European and UK users, and the EU AI Act given the nature of the services; the arbitration and class action waiver provisions may require evaluation under state consumer protection laws in California and other jurisdictions that impose limitations on such clauses. Minors under 13 are prohibited from using the services, and users between 13 and 18 require parental or guardian consent, which implicates COPPA compliance obligations for OpenAI.