“When paid by you, these payments are final and non-refundable, unless otherwise determined by Grubhub.”
This analysis describes what Grubhub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users have no automatic right to a refund; the sole exception to the non-refundable rule is Grubhub's own determination, leaving refund decisions entirely with Grubhub.
Interpretive note: The excerpt references 'these payments' without specifying which payments are covered; the full clause may contain that context.
The updated terms establish a new rewards program allowing users to earn Grubhub credits by making in-store purchases with linked credit cards at participating merchants. To participate, users must link an eligible card, select an offer in the Grubhub app before visiting the merchant, and use that linked card to complete a qualifying purchase. Credits earned expire 30 days after being applied to the account and can only be redeemed for future Grubhub orders on grubhub.com, seamless.com, or the Grubhub or Seamless app; they have no cash value and cannot be exchanged, transferred, or redeemed for cash. You can opt out of the program and remove your enrolled card at any time by visiting your Account, clicking on 'The Drop,' and selecting 'Manage' next to 'Linked Cards.'
View change record →Users cannot expect a refund on payments made; any refund is available only if Grubhub chooses to grant one.
How other platforms handle this
Except as set forth below, all purchases through the Platform are final and Buyer is responsible for all approved charges.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
In the event of any such termination, Anyscale will refund to Customer a pro-rata portion of the Fees that have been prepaid but unused for the applicable Platform Services.
"When paid by you, these payments are final and non-refundable, unless otherwise determined by Grubhub.Excerpt from Grubhub's Terms of Use
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Users have no automatic right to a refund; the sole exception to the non-refundable rule is Grubhub's own determination, leaving refund decisions entirely with Grubhub.
Users cannot expect a refund on payments made; any refund is available only if Grubhub chooses to grant one.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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