Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“If your Account is terminated for any or no reason, you may forfeit any pending, current, or future account credits, Perks (defined below) or other promotional offers, and any other forms of unredeemed value...”
“IN NO EVENT SHALL GRUBHUB'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN WARRANTY, CONTRACT, NEGLIGENCE, TORT OR ANY OTHER ACTION OF ANY TYPE EXCEED IN THE AGGREGATE (A) THE AMOUNT PAID BY YOU TO GRUBHUB OR A MERCHANT IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, IF ANY, OR (B) $1,000 (WHICHEVER IS LESS).”
“If we make a change to this Agreement, it will be effective as soon as we post it and the most current version of this Agreement will always be posted under the "Terms of Use" link available on our Platform.”
“You grant Grubhub an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute...”
“YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST GRUBHUB, WHETHER NOW PENDING OR FILED IN THE FUTURE.”
“Delivery Partners are not actual agents, apparent agents, ostensible agents, or employees of Grubhub in any way.”
This document sets the rules for using Grubhub's food delivery platform. Grubhub can change its fees and terms at any time simply by posting updates, can terminate your account for any reason causing you to lose accumulated credits and Perks, and limits what it owes you in any dispute to $1,000 or less. If you have a complaint, you must bring it individually through arbitration — not as part of a class action — and you must do so within one year or lose your claim entirely.
The Grubhub Terms of Use establish the contractual framework governing user access to and use of the Grubhub platform. The document grants Grubhub broad unilateral rights, including the ability to alter prices, fees, and terms effective upon posting, and to terminate accounts for any or no reason with resulting forfeiture of all accumulated credits and unredeemed value. Users grant Grubhub an irrevocable, perpetual, royalty-free, worldwide, sublicensable license over all submitted content, and Grubhub disclaims all warranties on the platform and its services, provided on an 'as is' and 'as available' basis. Liability is capped at the lesser of amounts paid in the preceding six months or $1,000, with exclusions for indirect, punitive, and consequential damages including personal injury and data loss, and all disputes are subject to mandatory arbitration with class action and jury trial waivers.
Using Grubhub means accepting that payments are final and non-refundable unless Grubhub decides otherwise, that any content you submit is licensed to Grubhub permanently and irrevocably, and that your financial recovery against Grubhub is capped at the lesser of what you paid in the prior six months or $1,000 with no recovery for personal injury, emotional distress, or data loss. Your account credits and Perks can be forfeited if your account is terminated for any or no reason. If you have a dispute, you must bring it individually in arbitration — not as a class — and you must give Grubhub notice of your claim within one year of when it arises, or that claim is permanently barred.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
1 important change detected
3 versions captured · Latest change detected by ConductAtlas: September 2026
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“If your Account is terminated for any or no reason, you may forfeit any pending, current, or future account credits, Perks (defined below) or other promotional offers, and any other forms of unredeemed value...”
“IN NO EVENT SHALL GRUBHUB'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN WARRANTY, CONTRACT, NEGLIGENCE, TORT OR ANY OTHER ACTION OF ANY TYPE EXCEED IN THE AGGREGATE (A) THE AMOUNT PAID BY YOU …”
“If we make a change to this Agreement, it will be effective as soon as we post it and the most current version of this Agreement will always be posted under the "Terms of Use" link available on our Platform.”
“You grant Grubhub an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute...”
“YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST GRUBHUB, WHETHER NOW PENDING OR FILED IN THE FUTURE.”
“Delivery Partners are not actual agents, apparent agents, ostensible agents, or employees of Grubhub in any way.”
“Grubhub reserves the right to establish, remove, and/or revise prices, fees, taxes, and/or surcharges for any or all services or goods obtained through the use of the Services at any time...”
“YOU ACKNOWLEDGE AND AGREE THAT YOU AND GRUBHUB EACH WAIVE THE RIGHT TO A TRIAL BY JURY.”
“IN NO EVENT SHALL GRUBHUB BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OR DAMAGES WHATSOEVER (INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF DATA...)”
“you must provide notice to Grubhub, pursuant to the procedures in the "Dispute Resolution" section below, of any claim within one year of its accrual, or your claim will be waived and barred.”
“When paid by you, these payments are final and non-refundable, unless otherwise determined by Grubhub.”
“THE PLATFORM, THE SERVICES, THE MATERIALS, AND ALL OTHER CONTENT ON THE PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
Grubhub has updated this document before. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
Need provision-level monitoring and regulatory mapping? Insight includes governance timelines, drift analysis, and full provision tracking.
Cross-platform context
See how other platforms handle Account Termination Forfeits Credits And Perks and similar clauses.
Compare across platforms →Governance Monitoring
Structured alerts for policy changes, governance events, and provision updates across 343 platforms.