This analysis describes what Glean's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes that Glean operates under two distinct data processing frameworks: one for direct customer data where Glean determines use, and one for business customer data where Glean acts as a processor subject to customer-specified instructions and contractual data handling requirements.
Users' data may be used for AI model training and product improvement as part of Glean's standard service operations. For business customers with Data Processing Agreements, their data processing is governed by separate contractual instructions rather than this general authorization.
How other platforms handle this
Data publicly available on the Internet. Our artificial intelligence models are trained on data that is publicly available on the Internet by third parties, which may contain personal data, even if we use good practices to filter out such personal data. [...] Training Datasets. In some cases, we acc...
To improve the quality of our services, we analyse texts submitted for translation. We ensure that this analysis cannot be traced back to individual users by anonymising the data before analysis. DeepL Pro subscribers' texts are not used to train our machine translation systems.
Only models with a post-mitigation score of "medium" or below can be deployed. Only models with a post-mitigation score of "high" or below can be developed further.
Monitoring
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"We may use the information we collect to improve and develop our products and services, including using data to train and improve our AI models. Where we process personal data as a processor on behalf of our business customers, we process such data only on their instructions and in accordance with our Data Processing Agreement with them.— Excerpt from Glean's Glean Privacy Policy
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How 10 AI platforms describe the use of user data for model training, improvement, and development, based on archived governance provisions.
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The provision establishes that Glean operates under two distinct data processing frameworks: one for direct customer data where Glean determines use, and one for business customer data where Glean acts as a processor subject to customer-specified instructions and contractual data handling requirements.
Users' data may be used for AI model training and product improvement as part of Glean's standard service operations. For business customers with Data Processing Agreements, their data processing is governed by separate contractual instructions rather than this general authorization.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Glean.