Glean · Glean Privacy Policy

AI Model Training and Improvement Using Customer Data

High severity
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What it is

Glean may use data collected through its platform — including your work queries and documents — to train and improve its AI models, subject to the terms of any agreement with your employer.

Consumer impact (what this means for users)

Your search queries, documents, and workplace activity processed through Glean may be used to improve Glean's AI models, which could mean sensitive work information contributes to a commercial AI system beyond its original use.

Cross-platform context

See how other platforms handle AI Model Training and Improvement Using Customer Data and similar clauses.

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Why it matters (compliance & risk perspective)

Using personal and proprietary workplace data to train AI models raises significant GDPR purpose limitation concerns and may not align with employees' reasonable expectations about how their work data is used.

View original clause language
We may use the information we collect to improve and develop our products and services, including using data to train and improve our AI models. Where we process personal data as a processor on behalf of our business customers, we process such data only on their instructions and in accordance with our Data Processing Agreement with them.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: GDPR Article 5(1)(b) purpose limitation principle is directly engaged — using data collected for enterprise search to train AI models may constitute incompatible secondary processing unless justified under Article 6(4) compatibility analysis or explicit consent. GDPR Article 22 may apply where AI model outputs affect individuals. The EU AI Act (in force August 2024, phased compliance) imposes transparency and data governance obligations on providers of general-purpose AI models (Title VIII). FTC Act Section 5 applies to material omissions about AI training data use.

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Applicable agencies

  • FTC
    The FTC has specific authority over deceptive AI data practices and issued a 2023 AI policy statement covering use of consumer data for model training without adequate disclosure.
    File a complaint →

Provision details

Document information
Document
Glean Privacy Policy
Entity
Glean
Document last updated
April 29, 2026
Tracking information
First tracked
April 30, 2026
Last verified
April 30, 2026
Record ID
CA-P-004383
Document ID
CA-D-00505
Evidence Provenance
Source URL
Wayback Machine
SHA-256
bf35161360eff21ce3dcd83598198afb291214ea440a7d5ff199884f65aef203
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Glean | Document: Glean Privacy Policy | Record: CA-P-004383
Captured: 2026-04-30 09:15:11 UTC | SHA-256: bf35161360eff21c…
URL: https://conductatlas.com/platform/glean/glean-privacy-policy/ai-model-training-and-improvement-using-customer-data/
Accessed: May 2, 2026
Classification
Severity
High
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