Glean may use your search activity and interactions to improve its AI. For workplace users, whether this applies depends on what your employer agreed to in their contract with Glean.
This analysis describes what Glean's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Using customer workplace data for AI model training raises significant questions about data purpose limitation and confidentiality of enterprise information, particularly where employees discuss sensitive business matters through Glean.
Interpretive note: The exact scope of Glean's AI training data use could not be confirmed from the truncated document; this provision reflects a commonly present and material clause type for enterprise AI platforms that warrants explicit verification in the full policy text.
Whether Glean trains AI models on your workplace searches and content interactions depends on your employer's contract terms, meaning individual employees may have no visibility into or control over this use of their activity data.
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"We may use data collected through the services, including usage data and content interactions, to improve, train, and develop our AI models and platform features. Where we process enterprise customer data for these purposes, we do so in accordance with our agreements with those customers and applicable law.— Excerpt from Glean's Glean Privacy Policy
(1) REGULATORY LANDSCAPE: GDPR's purpose limitation principle (Article 5(1)(b)) requires that data collected for one purpose not be used for materially different purposes without a fresh legal basis. Using employee workplace data to train commercial AI models may require evaluation under this principle. The EU AI Act imposes additional obligations on providers of general-purpose AI models. CCPA/CPRA restricts secondary use of personal information beyond the purpose for which it was collected. (2) GOVERNANCE EXPOSURE: High. Enterprise customers that allow workplace data to be used in AI training without disclosing this to employees may face challenges under GDPR transparency obligations and CPRA's notice requirements. The confidentiality of business-sensitive search queries and content interactions makes this a material concern for legal and information security teams. (3) JURISDICTION FLAGS: EU and UK enterprises face the strictest constraints under GDPR purpose limitation. California enterprises must assess whether CPRA's restriction on use of personal information for secondary purposes applies. Enterprises in financial services, healthcare, or legal sectors face additional confidentiality obligations that may prohibit use of client-related workplace data for AI training. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should negotiate explicit contractual carve-outs prohibiting Glean from using customer-specific workplace data for general model training without explicit opt-in consent. The contract should specify which data categories are excluded from training pipelines and require Glean to certify compliance on request. (5) COMPLIANCE CONSIDERATIONS: Legal teams should review current DPAs and master services agreements to confirm the scope of permitted uses for enterprise data, specifically whether AI training is included. Where ambiguous, seek written clarification from Glean. Enterprises should update employee privacy notices to disclose any AI training use where it applies.
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Using customer workplace data for AI model training raises significant questions about data purpose limitation and confidentiality of enterprise information, particularly where employees discuss sensitive business matters through Glean.
Whether Glean trains AI models on your workplace searches and content interactions depends on your employer's contract terms, meaning individual employees may have no visibility into or control over this use of their activity data.
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