Comcast collects data about how you use its services, what equipment you have, and how your network performs, and uses that information for service delivery, network management, and marketing.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Your service usage patterns, device information, and network data are collected and can be used for internal marketing purposes in addition to service delivery, which means your data informs how Comcast targets you with offers and upgrades.
Interpretive note: The full scope of data collection and use is governed by the Privacy Policy incorporated by reference, which is a separate document; the agreement text alone does not define all data categories or all permitted uses.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →This new provision explicitly details Comcast's broad data collection practices and grants rights to use customer information for marketing, replacing the previous version's more generic Privacy Policy incorporation.
View full change record →Subscribers' service usage data, equipment information, and network performance data are collected and used for marketing as well as service improvement purposes; the Privacy Policy governs the full scope of data use and subscribers should review it to understand opt-out rights for marketing use of this data.
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You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you...
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services.
"Comcast collects information about your use of the Services, including the types of Services you purchase, how you use them, and information about your equipment and network performance. Comcast may use this information to provide and improve the Services, send you marketing communications about Comcast products and services, and as otherwise described in Comcast's Privacy Policy, which is incorporated into this Agreement by reference.Excerpt from Comcast's Terms of Service
REGULATORY LANDSCAPE: CPNI is specifically regulated under Section 222 of the Communications Act, enforced by the FCC, which imposes limits on how telecommunications carriers can use, disclose, and protect customer proprietary network information without customer …
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Your service usage patterns, device information, and network data are collected and can be used for internal marketing purposes in addition to service delivery, which means your data informs how Comcast targets you with offers and upgrades.
Subscribers' service usage data, equipment information, and network performance data are collected and used for marketing as well as service improvement purposes; the Privacy Policy governs the full scope of data use and subscribers should review it to understand opt-out rights for marketing use of this data.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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