Character.AI prohibits content that promotes, glorifies, or encourages self-harm, suicide, or eating disorders, including extreme fitness content and body shaming.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision has direct relevance to user safety, particularly for minor users, and engages ongoing public and regulatory scrutiny of social and AI platforms regarding mental health content moderation obligations.
Users who engage with or create content in these categories may have content removed, and users in distress should be aware that the platform's safety guidelines direct them away from seeking mental health support through AI characters rather than qualified professionals.
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"Support Wellbeing: Be mindful when discussing sensitive topics like self-harm, eating disorders, or suicide. Promotion, glorification, or encouragement of these topics is prohibited, as they can be triggering or pose serious safety risks. This includes extreme fitness content and body shaming that could promote eating disorders.Excerpt from Character.AI's Community Guidelines
REGULATORY LANDSCAPE: Mental health and self-harm content moderation engages the FTC Act, COPPA (for minor users), and emerging state-level legislation targeting harmful social media content directed at minors, including California's AB 2408 framework.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision has direct relevance to user safety, particularly for minor users, and engages ongoing public and regulatory scrutiny of social and AI platforms regarding mental health content moderation obligations.
Users who engage with or create content in these categories may have content removed, and users in distress should be aware that the platform's safety guidelines direct them away from seeking mental health support through AI characters rather than qualified professionals.
ConductAtlas has identified this type of provision across 141 platforms. See the full comparison.
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