Airbnb Terms of Service

This document sets the rules for using Airbnb as either a guest or a host. As a guest, you take on the full risk of your stay, agree to pay all charges listed at checkout, and can only sue Airbnb for up to what you paid in the past year—and only through individual arbitration, not a class action. As a host, once a booking is confirmed you have a direct contract with the guest to deliver the service at your listed price, and any cancellation can reduce your payout by refund amounts and other costs Airbnb incurs.

Airbnb's Terms of Service establish the contractual framework governing use of the Airbnb platform by both Guests and Hosts. Airbnb disclaims all express and implied warranties and excludes liability for incidental, special, exemplary, and consequential damages, with aggregate liability to Guests capped at amounts paid in the prior 12 months. Guests assume the entire risk of platform use—including stays and Experiences—and bear responsibility for the acts and omissions of anyone they invite to an Accommodation. Hosts enter into direct contracts with Guests upon booking confirmation and are financially responsible for cancellation-related refunds and reasonable costs Airbnb incurs. All disputes must be resolved through binding individual arbitration, with a full waiver of class action and representative proceedings.

For an individual user, this document means Airbnb provides no warranties about the platform or any content on it, will not compensate for consequential or indirect harms, and can suspend or terminate your account immediately and without notice for a breach of these Terms, its policies, or applicable law. Your financial recovery from Airbnb is capped at what you personally paid in the 12 months before the incident. If you have a dispute, you must bring it as an individual claim in binding arbitration—not in court and not as part of a class action. If you invite anyone to an Accommodation, you are contractually responsible for their conduct.