Provision record
Airbnb · Airbnb Terms of Service · View original document ↗

European user complaint handling system available six months

Medium severity Explicit document language Common · 276 of 352 platforms
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This analysis describes what Airbnb's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

High Jun 10, 2026

The updated Terms of Service no longer explicitly state that users must be at least 18 years old to book a reservation or host a place on Airbnb. Previously, this age requirement was stated as a binding community policy. The removal of this language creates operational uncertainty about Airbnb's age eligibility requirements and enforcement. While Airbnb's actual booking and hosting practices may not have changed, users can no longer point to an explicit contractual age restriction in the published terms.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1873 other provisions on other platforms.

How other platforms handle this

Runway Medium

you acknowledge that you will not be entitled to receive a refund for fees related to those Services to which your access has been terminated.

UnitedHealthcare Medium

Upon any termination of your rights hereunder, for any reason, you will immediately uninstall or delete the Applications and cease any further use of such Applications.

Uber Medium

if we suspect fraud or unlawful activity on your Account, Uber may contact you using any of the contact information you provided in connection with your Account (including via text or voice-recorded message).

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
A complaint may be submitted via our complaint handling system for a period of six (6) months, beginning in the case of Section 14.1 with the day on which a Member is informed about the measure taken...

Excerpt from Airbnb's Terms of Service

Applicable regulations

DSA
European Union
FTC Act Section 5
United States Federal

Provision details

Document information
Document
Airbnb Terms of Service
Entity
Airbnb
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-021992
Document ID
CA-D-00075
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
37ba96a6f259d822ff1e23e1a14c98b352e38a80fcb07b11940b09b4df5b361c
Analysis generated
May 10, 2026 03:49 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Airbnb
Document: Airbnb Terms of Service
Record ID: CA-P-021992
Captured: 2026-05-10 03:49:29 UTC
SHA-256: 37ba96a6f259d822…
URL: https://conductatlas.com/platform/airbnb/airbnb-terms-of-service/provision/CA-P-021992/european-user-complaint-handling-system-available-six-months/
Accessed: Aug. 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Airbnb's European user complaint handling system available six months clause do?

The clause states: “A complaint may be submitted via our complaint handling system for a period of six (6) months, beginning in the case of Section 14.1 with the day on which a Member is informed about the measure taken...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.

Is ConductAtlas affiliated with Airbnb?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Airbnb.