This analysis describes what Airbnb's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated Terms of Service no longer explicitly state that users must be at least 18 years old to book a reservation or host a place on Airbnb. Previously, this age requirement was stated as a binding community policy. The removal of this language creates operational uncertainty about Airbnb's age eligibility requirements and enforcement. While Airbnb's actual booking and hosting practices may not have changed, users can no longer point to an explicit contractual age restriction in the published terms.
View change record →How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
"Except as otherwise provided on the Airbnb Platform, service fees are non-refundable.Excerpt from Airbnb's Terms of Service
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The clause states: “Except as otherwise provided on the Airbnb Platform, service fees are non-refundable.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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