Zoom Privacy Statement

This document is Zoom's Privacy Statement, governing the collection, use, storage, and sharing of personal data by Zoom Video Communications, Inc. across its suite of products and services, including Zoom Meetings, Zoom Phone, Zoom Contact Center, Zoom AI Companion, and related developer and marketplace offerings. The statement discloses that Zoom collects account and profile data, device and network identifiers, meeting and call content (including audio, video, chat, and transcripts), usage and log data, marketing interaction data, and inferences drawn from user behavior, and the terms authorize sharing this data with business partners, advertising networks, analytics providers, third-party integrations enabled by account holders, and government or legal authorities upon lawful request. The statement asserts broad content-processing permissions in connection with AI features, including the use of customer content to operate and improve AI-powered services, subject to stated restrictions on using customer meeting content to train third-party AI models without consent; the scope of these AI data use provisions and the distinction between Zoom-operated AI improvement and third-party training may require further evaluation under applicable data protection frameworks. The statement references applicability of GDPR for EEA users, UK GDPR for UK users, CCPA and CPRA for California residents, and sector-specific frameworks including HIPAA where Zoom acts as a business associate, with jurisdiction-dependent rights including access, deletion, portability, correction, and objection to processing; compliance obligations vary materially by geography and user category. Enterprise and education customers operating under separate data processing agreements may have contractually distinct data handling terms that supersede or supplement this statement.