Zoom Privacy Statement

This document is Zoom's Privacy Statement, governing the collection, use, disclosure, and retention of personal data by Zoom Video Communications, Inc. across its suite of products and services, including Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Rooms, Zoom Webinars, and AI-powered features such as AI Companion. The statement asserts that Zoom collects account and profile data, device and network identifiers, meeting content (audio, video, transcripts, and chat messages), usage and behavioral data, payment information, and data from third-party integrations and advertising partners; it also states that Zoom processes customer content to provide, support, and improve its services, and that it may use certain data to train AI and machine learning models unless account administrators disable this feature. A notable provision authorizes Zoom to collect and process meeting content including audio and video recordings and AI-generated transcripts, with consent and opt-out mechanisms allocated primarily to account administrators rather than individual meeting participants, which may limit participants' practical ability to control their own data. The statement references GDPR and EU/UK adequacy and transfer mechanisms (Standard Contractual Clauses), CCPA and California privacy rights, and applicable frameworks in Brazil (LGPD), Japan, South Korea, Australia, and other jurisdictions; compliance teams should evaluate whether administrator-level consent mechanisms satisfy individual data subject rights obligations under GDPR Article 7 and CCPA opt-out requirements, particularly where end users are participants on accounts they do not control.