Zoom Privacy Statement

This document explains what Zoom does with your data and who else can see it. The most important thing to know is that the owner of the Zoom account you are on—your employer or meeting host, for example—can access your messages, emails, meeting recordings, and transcripts, even if those emails are encrypted. Zoom itself does not use your meeting or chat content for marketing or to train AI, and its employees cannot access that content unless the account owner allows it or a legal or safety reason requires it.

Zoom's Privacy Statement establishes the conditions under which Zoom collects, uses, retains, and shares personal data and Customer Content. It draws a firm line around Customer Content—expressly prohibiting its use for marketing, promotions, or AI model training by Zoom or third parties, and restricting employee access to account-owner-authorized or legally necessary purposes. The document grants account owners and their designated administrators broad access rights over users' data, including Zoom Chat messages, email and calendar content (even when encrypted), meeting recordings, transcripts, and participant personal data, subject to their account settings. It establishes a defined two-year maximum retention limit for biometric data used in enhanced features and specifies that international transfers of personal data for EEA, Swiss, and UK users are governed by the European Commission's standard contractual clauses. Zoom also acknowledges that its use of advertising and analytics services may constitute a 'sale' or 'sharing' of data for targeted advertising under certain state privacy laws.

For an individual user, the most consequential aspect of this document is that the account owner—not Zoom and not you—controls access to your Zoom Chat messages, email and calendar content, meeting recordings, transcripts, and personal data collected during meetings or webinars. Encryption of Zoom Email does not protect that content from the account owner or their designated administrators. Zoom expressly does not use your communications content for marketing or AI model training. If you are in a state where Zoom's advertising and analytics practices constitute a 'sale' or 'sharing' of your data for targeted advertising, you may have rights under applicable state privacy law that you can exercise, such as opting out through any mechanism Zoom makes available for that purpose.