Zillow · Zillow Terms of Use · View original document ↗

Limitation of Liability

High severity Common · 267 of 343 platforms
Share 𝕏 Share in Share 🔒 PDF
Recent governance activity Zillow recorded 2 documented changes in the last 30 days.
Start monitoring updates
Monitor governance changes for Zillow Create a free account to receive the weekly governance digest and monitor one platform for governance changes.
Create free account No credit card required.

This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause restricts the categories of damages Zillow may be required to pay in the event of service disruption, third-party interference, or data breach, limiting financial exposure to direct damages only rather than consequential or speculative losses. This allocation affects the cost structure of service provision and the scope of remedies available through dispute resolution.

Consumer impact (what this means for users)

Users' potential recovery for service failures, data loss, or unauthorized access is limited to direct damages rather than consequential losses such as lost profits or business interruption. The terms specify that damages for intangible harms such as loss of goodwill are excluded from recovery.

How other platforms handle this

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Pinterest Medium

To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...

Hulu Medium

You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

See all platforms with this clause type →

Monitoring

Zillow has changed this document before.

Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.

Start Monitor free trial Or create a free account →
▸ View Original Clause Language DOCUMENT RECORD
"
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZILLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

— Excerpt from Zillow's Zillow Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Zillow Terms of Use
Entity
Zillow
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 11, 2026
Record ID
CA-P-006686
Document ID
CA-D-00231
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
5d71385f3f09129d73d0aba23f8d5b1024b58a8a4476f69b382a0fdf060a99d9
Analysis generated
May 8, 2026 12:45 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zillow
Document: Zillow Terms of Use
Record ID: CA-P-006686
Captured: 2026-05-08 12:45:03 UTC
SHA-256: 5d71385f3f09129d…
URL: https://conductatlas.com/platform/zillow/zillow-terms-of-use/limitation-of-liability/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Compliance Governance Intelligence

Need to monitor specific governance provisions?

Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.

Arbitration clauses AI governance Data rights Indemnification Retention policies
Start Compliance free trial

Or start with Monitor →

Built from archived source documents, structured governance mappings, and historical version tracking.

Frequently Asked Questions

What does Zillow's Limitation of Liability clause do?

The clause restricts the categories of damages Zillow may be required to pay in the event of service disruption, third-party interference, or data breach, limiting financial exposure to direct damages only rather than consequential or speculative losses. This allocation affects the cost structure of service provision and the scope of remedies available through dispute resolution.

How does this clause affect you?

Users' potential recovery for service failures, data loss, or unauthorized access is limited to direct damages rather than consequential losses such as lost profits or business interruption. The terms specify that damages for intangible harms such as loss of goodwill are excluded from recovery.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.

Is ConductAtlas affiliated with Zillow?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.