Even if Zillow causes you significant harm, the most you can recover from them in any legal proceeding is $100, unless you paid them more in the prior six months.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap severely limits the practical financial remedy available to most users who have not paid Zillow directly, making it effectively impossible to recover meaningful damages even for significant harm caused by platform failures or data incidents.
Interpretive note: Enforceability of the $100 cap varies by jurisdiction and may be limited by state consumer protection statutes that provide minimum statutory damages or prohibit waiver of statutory remedies.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →For most free users of Zillow's platform, the maximum financial recovery in any dispute is capped at $100, which may be inadequate to compensate for harms such as data breaches, erroneous property valuations relied upon in transactions, or other platform failures.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"IN NO EVENT WILL ZILLOW'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00) OR, IF GREATER, THE AMOUNT YOU HAVE PAID ZILLOW IN THE LAST SIX (6) MONTHS.Excerpt from Zillow's Terms of Use
REGULATORY LANDSCAPE: Liability caps in consumer contracts are generally enforceable under U.S.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This cap severely limits the practical financial remedy available to most users who have not paid Zillow directly, making it effectively impossible to recover meaningful damages even for significant harm caused by platform failures or data incidents.
For most free users of Zillow's platform, the maximum financial recovery in any dispute is capped at $100, which may be inadequate to compensate for harms such as data breaches, erroneous property valuations relied upon in transactions, or other platform failures.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.