Even if Zillow causes you significant harm, the most you can recover from them in any legal proceeding is $100, unless you paid them more in the prior six months.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap severely limits the practical financial remedy available to most users who have not paid Zillow directly, making it effectively impossible to recover meaningful damages even for significant harm caused by platform failures or data incidents.
Interpretive note: Enforceability of the $100 cap varies by jurisdiction and may be limited by state consumer protection statutes that provide minimum statutory damages or prohibit waiver of statutory remedies.
For most free users of Zillow's platform, the maximum financial recovery in any dispute is capped at $100, which may be inadequate to compensate for harms such as data breaches, erroneous property valuations relied upon in transactions, or other platform failures.
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THE SIGNAL PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES, EVEN IF THE SIGNAL PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF FITBIT, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN) DURING THE TWELV...
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"IN NO EVENT WILL ZILLOW'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00) OR, IF GREATER, THE AMOUNT YOU HAVE PAID ZILLOW IN THE LAST SIX (6) MONTHS.— Excerpt from Zillow's Zillow Terms of Use
REGULATORY LANDSCAPE: Liability caps in consumer contracts are generally enforceable under U.S. contract law, but are subject to limitations in jurisdictions where consumer protection statutes prohibit waiver of statutory remedies or establish minimum damages. The cap may face enforceability challenges if a harm falls under a state consumer protection statute that provides for statutory damages exceeding $100. GOVERNANCE EXPOSURE: Medium. A $100 liability cap is broadly used in consumer platform terms, but in the real estate context where users may rely on Zillow's Zestimate or listing data for major financial decisions, the adequacy of this cap relative to the potential scale of harm is noteworthy. JURISDICTION FLAGS: California's Consumer Legal Remedies Act and similar statutes provide for minimum statutory damages that could exceed the $100 cap, potentially rendering the cap unenforceable as applied to those claims. New Jersey and other states with strong consumer protection statutes may similarly limit the enforceability of low liability caps. CONTRACT AND VENDOR IMPLICATIONS: Real estate professionals or businesses using Zillow for lead generation or advertising may have negotiated separate commercial agreements with different liability terms; procurement teams should confirm which agreement governs their commercial relationship. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the $100 cap is enforceable in all jurisdictions where Zillow operates, particularly for claims arising from data incidents, property valuation errors, or service outages that affect financial decisions, and whether the cap adequately covers indemnification obligations Zillow may face from third parties.
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This cap severely limits the practical financial remedy available to most users who have not paid Zillow directly, making it effectively impossible to recover meaningful damages even for significant harm caused by platform failures or data incidents.
For most free users of Zillow's platform, the maximum financial recovery in any dispute is capped at $100, which may be inadequate to compensate for harms such as data breaches, erroneous property valuations relied upon in transactions, or other platform failures.
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