You cannot bring or participate in any class action or group lawsuit against Zillow; all claims must be filed individually.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Class actions are often the only practical legal mechanism for consumers to challenge widespread harms where individual damages are small, and waiving this right removes meaningful legal recourse for many consumers.
This provision eliminates the consumer's right to collective legal action, which is often the primary mechanism for accountability when a company engages in practices that affect large numbers of users but cause individually small harms.
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YOU AND UNITY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAIN...
CLASS ACTION WAIVER. You and OpenAI agree that any claims must be brought in your respective individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding. Unless we agree otherwise, the arbitrator may not consolidate more than one person's claims....
YOU AND LIME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
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"YOU AND ZILLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.— Excerpt from Zillow's Zillow Terms of Use
REGULATORY LANDSCAPE: The class action waiver engages the Federal Arbitration Act, state consumer protection statutes, and potentially the California Consumers Legal Remedies Act, which has been interpreted by courts to limit waiver of public injunctive relief claims. The FTC and CFPB have both expressed policy concern about class action waivers in consumer contracts, though federal enforcement posture on this issue has shifted across administrations. GOVERNANCE EXPOSURE: High. Class action waivers in consumer real estate platforms are subject to challenge in multiple jurisdictions, and courts have occasionally severed or declined to enforce such waivers where they are found procedurally or substantively unconscionable. JURISDICTION FLAGS: California's McGill rule may render the waiver unenforceable as applied to claims for public injunctive relief. New Jersey and other states have similarly limited class action waivers in consumer contracts. EU users, if any, would not be subject to this waiver under applicable EU law. CONTRACT AND VENDOR IMPLICATIONS: Business users such as real estate agents or lenders operating under Zillow's platform may have separate commercial terms; procurement teams should verify whether this clause applies to their commercial relationship. COMPLIANCE CONSIDERATIONS: Compliance teams should monitor the evolving legal landscape around class action waivers, particularly in California and other high-exposure jurisdictions, and ensure the waiver language is clearly disclosed at the point of account creation rather than buried in general terms.
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Class actions are often the only practical legal mechanism for consumers to challenge widespread harms where individual damages are small, and waiving this right removes meaningful legal recourse for many consumers.
This provision eliminates the consumer's right to collective legal action, which is often the primary mechanism for accountability when a company engages in practices that affect large numbers of users but cause individually small harms.
ConductAtlas has identified this type of provision across 74 platforms. See the full comparison.
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