Zillow · Zillow Terms of Use · View original document ↗

Disclaimer of Warranties

Medium severity High confidence Explicitdocumentlanguage Uncommon · 35 of 325 platforms
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Document Record

What it is

Zillow makes no guarantee that its platform, data, or services including property valuations like Zestimates are accurate, reliable, or suitable for any particular purpose.

This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This disclaimer means that consumers who rely on Zillow's property valuations, listing information, or other data for significant financial decisions like home purchases have no contractual recourse if that data proves inaccurate.

Consumer impact (what this means for users)

Zillow disclaim all warranties over their data and services, meaning if a Zestimate or listing detail is materially wrong and a consumer relies on it in a real estate transaction, Zillow assumes no contractual responsibility for the resulting harm.

How other platforms handle this

Gusto Medium

THE SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GUSTO DOES NOT WARRANT THAT THE SERVICES WILL BE...

AI21 Labs Medium

THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI21 DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ...

Fitbit Medium

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER FITBIT NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON'T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIA...

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▸ View Original Clause Language DOCUMENT RECORD
"
THE SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

— Excerpt from Zillow's Zillow Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: As-is disclaimers are generally enforceable under U.S. contract law under UCC Article 2 and common law principles, but may face challenge where consumer protection statutes impose implied warranties of fitness or accuracy for specific types of data services. Real estate data services may attract state regulatory scrutiny if inaccurate valuations are found to constitute misleading commercial practices. GOVERNANCE EXPOSURE: Medium. The disclaimer is broadly standard for digital platforms, but Zillow's Zestimate and listing data are directly used by consumers in high-stakes financial decisions, creating reputational and potentially regulatory risk even if the contractual disclaimer is enforceable. JURISDICTION FLAGS: Some state consumer protection statutes may limit the enforceability of as-is disclaimers for services marketed as providing reliable real estate information. California's consumer protection framework, including the CLRA, may impose implied accuracy obligations on data services marketed to consumers for financial decision-making. CONTRACT AND VENDOR IMPLICATIONS: Real estate professionals who embed or rely upon Zillow data in their own client-facing services should be aware that they bear the downstream accuracy risk, as Zillow disclaims all warranties upstream. Due diligence on data accuracy and liability allocation in vendor agreements with Zillow is advisable. COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether the as-is disclaimer is consistent with how Zillow's data products are marketed, since marketing that implies reliability or accuracy may create tension with a blanket warranty disclaimer and could attract FTC scrutiny under Section 5 of the FTC Act.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    If Zillow's marketing implies accuracy or reliability that its warranty disclaimer contradicts, the FTC may evaluate this as a potentially deceptive practice under Section 5 of the FTC Act.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Zillow Terms of Use
Entity
Zillow
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 11, 2026
Record ID
CA-P-010061
Document ID
CA-D-00231
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
5d71385f3f09129d73d0aba23f8d5b1024b58a8a4476f69b382a0fdf060a99d9
Analysis generated
May 8, 2026 12:45 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zillow
Document: Zillow Terms of Use
Record ID: CA-P-010061
Captured: 2026-05-08 12:45:03 UTC
SHA-256: 5d71385f3f09129d…
URL: https://conductatlas.com/platform/zillow/zillow-terms-of-use/disclaimer-of-warranties/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Zillow's Disclaimer of Warranties clause do?

This disclaimer means that consumers who rely on Zillow's property valuations, listing information, or other data for significant financial decisions like home purchases have no contractual recourse if that data proves inaccurate.

How does this clause affect you?

Zillow disclaim all warranties over their data and services, meaning if a Zestimate or listing detail is materially wrong and a consumer relies on it in a real estate transaction, Zillow assumes no contractual responsibility for the resulting harm.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 35 platforms. See the full comparison.

Is ConductAtlas affiliated with Zillow?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.