If you have a dispute with Zillow, you must resolve it through individual arbitration rather than suing in court, and you cannot join or lead a class action lawsuit against Zillow.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause removes your ability to participate in class action lawsuits against Zillow, which are often the only practical way consumers can challenge widespread harmful practices given the small size of individual claims.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Consumers lose the right to sue Zillow in court or join a class action, meaning disputes must be resolved individually through arbitration, which typically favors companies over individual claimants in terms of resources and procedural posture.
How other platforms handle this
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF THROUGH COURT LITIGATION. YOU AND ZILLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.Excerpt from Zillow's Terms of Use
REGULATORY LANDSCAPE: This provision engages the Federal Arbitration Act, which generally supports enforcement of arbitration clauses, as well as state-level unconscionability doctrines, particularly in California under Discover Bank and subsequent rulings.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This clause removes your ability to participate in class action lawsuits against Zillow, which are often the only practical way consumers can challenge widespread harmful practices given the small size of individual claims.
Consumers lose the right to sue Zillow in court or join a class action, meaning disputes must be resolved individually through arbitration, which typically favors companies over individual claimants in terms of resources and procedural posture.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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