If Synthesia causes you harm, the most you can recover is what you paid Synthesia in the past twelve months, and you cannot claim for indirect losses like lost profits or business opportunities.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For customers relying on Synthesia for business-critical video production, significant service failures or data incidents may result in damages that far exceed the annual subscription fee, leaving substantial losses unrecoverable under these terms.
Interpretive note: Enforceability of the consequential damages exclusion may vary by jurisdiction, particularly in the EU and UK where statutory protections may limit the scope of such waivers.
This provision limits financial recovery from Synthesia to twelve months of fees paid, regardless of the actual harm suffered, and excludes consequential damages entirely, which may leave customers with limited recourse following serious service failures or data incidents.
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"To the maximum extent permitted by applicable law, in no event will Synthesia's aggregate liability to you under or in connection with this Agreement exceed the total fees paid or payable by you to Synthesia in the twelve (12) month period immediately preceding the event giving rise to the claim. In no event will either party be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages.Excerpt from Synthesia's Terms of Service
REGULATORY LANDSCAPE: The limitation of liability clause engages consumer and commercial law across multiple jurisdictions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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For customers relying on Synthesia for business-critical video production, significant service failures or data incidents may result in damages that far exceed the annual subscription fee, leaving substantial losses unrecoverable under these terms.
This provision limits financial recovery from Synthesia to twelve months of fees paid, regardless of the actual harm suffered, and excludes consequential damages entirely, which may leave customers with limited recourse following serious service failures or data incidents.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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