If your use of Zillow causes a legal claim against Zillow, including from third parties, you agree to pay Zillow's legal costs and any losses arising from that claim.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause could expose users to significant financial liability for Zillow's legal costs if their actions on the platform result in third-party claims, which is a substantial financial risk that most users are unlikely to anticipate.
Interpretive note: The practical enforceability of broad user indemnification clauses against individual consumers varies by jurisdiction and may be limited by unconscionability doctrine or state consumer protection statutes.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →If a third party sues Zillow because of something you did on the platform, you are contractually obligated to cover Zillow's legal defense costs and any resulting losses, which could far exceed the $100 liability cap that applies in the opposite direction.
How other platforms handle this
Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
You agree that the provisions in this section will survive any termination of your Account, the Agreement and/or your access to the Services.
These indemnity obligations shall survive any expiration or termination of your relationship with Chegg.
"You agree to defend, indemnify, and hold harmless Zillow and its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Services, your violation of these Terms, or your violation of any rights of a third party.Excerpt from Zillow's Terms of Use
REGULATORY LANDSCAPE: User indemnification clauses are common in consumer platform agreements and are generally enforceable under U.S.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This clause could expose users to significant financial liability for Zillow's legal costs if their actions on the platform result in third-party claims, which is a substantial financial risk that most users are unlikely to anticipate.
If a third party sues Zillow because of something you did on the platform, you are contractually obligated to cover Zillow's legal defense costs and any resulting losses, which could far exceed the $100 liability cap that applies in the opposite direction.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.