This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For real estate professionals, agents, and property managers who depend on Zillow for lead generation and listing visibility, unilateral account termination without appeal rights creates significant business risk.
Zillow's terms affect consumers primarily through a mandatory arbitration clause that removes the right to sue in court or participate in class actions, a broad perpetual license over any content users submit, and explicit consent to being contacted by phone, text, or email including by automated systems. The liability cap of $100 means consumers are significantly limited in the damages they could recover even if Zillow breaches the agreement. You can opt out of the arbitration clause by sending written notice to Zillow within 30 days of first agreeing to the terms.
How other platforms handle this
Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...
Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.
After receiving and reviewing a report, our Team will take action on the Content where appropriate. These actions may include, but are not limited to: Asking the relevant User for collaboration or modifications to the Content; Unranking the Content; Adding a Not for All Audiences (NFAA) Tag; Removin...
Monitoring
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"Zillow reserves the right to suspend or terminate your access to all or any part of the Services for any reason, including without limitation, if Zillow believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Upon any termination, the rights granted to you under these Terms will immediately cease. Zillow shall not be liable to you or any third party for any such suspension or termination.— Excerpt from Zillow's Zillow Terms of Use
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For real estate professionals, agents, and property managers who depend on Zillow for lead generation and listing visibility, unilateral account termination without appeal rights creates significant business risk.
ConductAtlas has identified this type of provision across 24 platforms. See the full comparison.
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