Duolingo · Duolingo Terms of Service · View original document ↗

Account Suspension and Termination

Medium severity Medium confidence Explicitdocumentlanguage Common · 106 of 325 platforms
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Document Record

What it is

Duolingo can close your account at any time, for any reason or no reason at all, without telling you in advance and without any obligation to you.

This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who rely on Duolingo for language learning progress, streaks, or paid features (such as Duolingo Super) could lose access to their account and any remaining subscription value without recourse if Duolingo exercises this right.

Interpretive note: Enforceability of no-notice, no-cause termination without refund for paid subscribers may be constrained by consumer protection law in EU, UK, and certain U.S. state jurisdictions.

Consumer impact (what this means for users)

Your account and access to paid features can be terminated at any time without notice or compensation, and key obligations including the arbitration clause continue to bind you even after termination.

How other platforms handle this

Lime Medium

Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...

Segment Medium

Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.

Hugging Face Medium

After receiving and reviewing a report, our Team will take action on the Content where appropriate. These actions may include, but are not limited to: Asking the relevant User for collaboration or modifications to the Content; Unranking the Content; Adding a Not for All Audiences (NFAA) Tag; Removin...

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▸ View Original Clause Language DOCUMENT RECORD
"
Duolingo reserves the right to suspend or terminate your account and your access to the Services at any time and without liability, with or without cause, and with or without notice. Upon any termination of these Terms or your Account, the following sections will continue to apply: Feedback, User Content, Ownership, Warranty Disclaimers, Indemnification, Limitation of Liability, Arbitration, Governing Law, and General Terms.

— Excerpt from Duolingo's Duolingo Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: The no-notice, no-cause termination right engages consumer protection frameworks in multiple jurisdictions. In the EU, the Digital Services Act and national consumer protection laws may require reasonable notice before terminating consumer accounts, particularly where paid subscriptions are involved. In the UK, the Consumer Rights Act 2015 may limit the enforceability of terms that allow termination without notice or refund. The FTC's unfairness standard could be implicated if termination results in loss of paid subscription value without compensation. GOVERNANCE EXPOSURE: Medium. Termination without notice or cause is common across consumer technology platforms, but the combination of no-notice termination with loss of paid subscription value and post-termination survival of arbitration and indemnification obligations creates meaningful consumer exposure. JURISDICTION FLAGS: EU member states and the UK impose consumer protection standards that may require proportionate notice and, in some cases, pro-rata refunds upon termination of paid subscriptions. California's consumer protection statutes may also be relevant where subscribers lose prepaid value. These requirements may constrain the broad no-cause, no-notice right as asserted. CONTRACT AND VENDOR IMPLICATIONS: For institutional licensees (schools, employers), unilateral termination without notice could disrupt ongoing educational programs. Enterprise or school agreements may warrant negotiated notice and cure provisions not present in the standard consumer terms. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the no-notice termination right is consistent with applicable consumer protection law in key markets, whether refund policies for subscribers whose accounts are terminated are clearly disclosed, and whether the post-termination survival of the arbitration clause affects the enforceability of that clause in the context of termination-related disputes.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair practices, including account termination practices that result in loss of paid subscription value without compensation or notice
    File a complaint →
  • State AG
    State attorneys general may enforce state consumer protection laws that require notice or refund rights upon termination of paid subscriptions
    File a complaint →

Applicable regulations

COPPA
United States Federal
CFAA
United States Federal

Provision details

Document information
Document
Duolingo Terms of Service
Entity
Duolingo
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-009537
Document ID
CA-D-00085
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4525181d0b045f2519780ee6e452e45bf2faed87b867da0542c2e34352bc97ab
Analysis generated
May 10, 2026 19:46 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Duolingo
Document: Duolingo Terms of Service
Record ID: CA-P-009537
Captured: 2026-05-10 19:46:22 UTC
SHA-256: 4525181d0b045f25…
URL: https://conductatlas.com/platform/duolingo/duolingo-terms-of-service/account-suspension-and-termination/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Duolingo's Account Suspension and Termination clause do?

Users who rely on Duolingo for language learning progress, streaks, or paid features (such as Duolingo Super) could lose access to their account and any remaining subscription value without recourse if Duolingo exercises this right.

How does this clause affect you?

Your account and access to paid features can be terminated at any time without notice or compensation, and key obligations including the arbitration clause continue to bind you even after termination.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 106 platforms. See the full comparison.

Is ConductAtlas affiliated with Duolingo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Duolingo.