This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer bears the legal responsibility for ensuring consent and notice obligations are met; if the customer fails to do so, it may expose both the customer and Zendesk to regulatory or legal risk.
The customer is responsible for all notices and consents needed from agents and end users before Zendesk can lawfully process their data; Zendesk does not bear this obligation.
How other platforms handle this
We will only collect, use and disclose your personal data with your consent, unless otherwise permitted or required by law. Your consent may be given expressly or implied, depending on the circumstances and the sensitivity of the information involved.
You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.
telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.
"provide any notices to, and obtain any required consents from, Agents and End Users necessary for Zendesk to lawfully process Service Data;Excerpt from Zendesk's Terms of Service
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The customer bears the legal responsibility for ensuring consent and notice obligations are met; if the customer fails to do so, it may expose both the customer and Zendesk to regulatory or legal risk.
The customer is responsible for all notices and consents needed from agents and end users before Zendesk can lawfully process their data; Zendesk does not bear this obligation.
ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.