Wise · Wise Terms of Use · View original document ↗

Limitation of Liability — 12-Month Fee Cap

High severity Rare · 2 of 343 platforms
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Recent governance activity Wise recorded 2 documented changes in the last 30 days.
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This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The liability limitation establishes the maximum financial exposure Wise assumes under the agreement. The dual-threshold structure (12-month fee amount or $100 minimum) and the categorical exclusion of indirect damages create defined boundaries for Wise's contractual obligation to compensate users for covered claims.

Recent Activity

This document changed recently

Medium May 15, 2026

The updated terms now authorize Wise to accept incoming funds via FedNow, a new instant payment service. The agreement states that FedNow transactions are processed in real time and generally cannot be canceled or reversed once completed, distinguishing them from traditional transfers that may have reversal windows. The terms also establish that Wise may decline any incoming FedNow transaction at its discretion where required for security, compliance, or operational reasons, without specifying advance notice or appeal procedures. Users receiving FedNow payments should understand that such transfers become final immediately upon completion.

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Consumer impact (what this means for users)

Users' recoverable damages for any claim related to the agreement or services are restricted to the greater of amounts paid in the preceding 12 months or $100, and Wise assumes no liability for indirect, consequential, or punitive damages regardless of notice or foreseeability. This structure applies to all covered claims under the terms.

How other platforms handle this

Synthesia Medium

To the maximum extent permitted by applicable law, in no event will Synthesia's aggregate liability to you under or in connection with this Agreement exceed the total fees paid or payable by you to Synthesia in the twelve (12) month period immediately preceding the event giving rise to the claim. In...

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Pinterest Medium

To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...

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▸ View Original Clause Language DOCUMENT RECORD
"
To the maximum extent permitted by applicable law, Wise's total liability to you for any claims arising out of or related to this Agreement or the services shall not exceed the greater of (a) the total fees paid by you to Wise in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100). In no event shall Wise be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to loss of profits, data, or goodwill, even if advised of the possibility of such damages.

— Excerpt from Wise's Wise Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-006560
Document ID
CA-D-00526
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
73c8481127bf25dc75b0b153a731371ea22bfa972997b761bef26935a9740913
Analysis generated
May 8, 2026 11:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use
Record ID: CA-P-006560
Captured: 2026-05-08 11:29:25 UTC
SHA-256: 73c8481127bf25dc…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/limitation-of-liability-12-month-fee-cap/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Wise's Limitation of Liability — 12-Month Fee Cap clause do?

The liability limitation establishes the maximum financial exposure Wise assumes under the agreement. The dual-threshold structure (12-month fee amount or $100 minimum) and the categorical exclusion of indirect damages create defined boundaries for Wise's contractual obligation to compensate users for covered claims.

How does this clause affect you?

Users' recoverable damages for any claim related to the agreement or services are restricted to the greater of amounts paid in the preceding 12 months or $100, and Wise assumes no liability for indirect, consequential, or punitive damages regardless of notice or foreseeability. This structure applies to all covered claims under the terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.