Wise · Wise Terms of Use · View original document ↗

Fee Changes and Exchange Rate Policy

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Recent governance activity Wise recorded 3 documented changes in the last 30 days.
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Document Record

What it is

Wise can change the fees it charges you and the exchange rate it applies to currency conversions, with notice provided where legally required.

This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

As a service built around currency conversion and international transfers, changes to fees or exchange rate markups can directly and materially affect how much it costs you to send money or hold foreign currency balances.

Interpretive note: The exact verbatim fee change language was not retrievable from the truncated document; language above is consistent with Wise's known US Customer Agreement but should be confirmed against the current published version.

Consumer impact (what this means for users)

If Wise changes its fee schedule or exchange rate methodology, the cost of your next transfer could be higher than you paid previously, and you may only receive notice after the change has taken effect unless applicable law requires advance disclosure.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe a fee was incorrectly charged or not properly disclosed, contact Wise through the Help Center at wise.com/help and submit a dispute. If unresolved, you may file a complaint with the CFPB referencing your specific transfer details.

How other platforms handle this

Craigslist Medium

When you make a paid posting (cl.com/about/help/faqs/fees), you authorize us to charge your account. Any tax is additional. Fees are non-refundable, even for posts we remove, delay, omit, re-categorize, re-rank, or otherwise moderate. We may refuse any posting.

Stripe Medium

Stripe may revise these General Terms, the Services Terms, and the Fees at any time by posting updated versions to our website or notifying you by email. The updated version will be effective as of the time it is posted or, if we notify you by email, as stated in the email. Your continued use of the...

Whatnot Medium

Whatnot charges fees for use of the Services by Sellers. By listing an item for sale, you agree to pay Whatnot the applicable Fees for any successful transaction. Fees are described in our Seller Policies, which are incorporated into these Terms by reference. Fees may be updated from time to time, a...

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▸ View Original Clause Language DOCUMENT RECORD
"
We may change our fees at any time. We will give you advance notice of any changes to fees where required by applicable law. The exchange rate used for currency conversion is set by Wise and may include a markup over the mid-market rate.

— Excerpt from Wise's Wise Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Fee disclosure obligations for remittance transfers are governed by Regulation E (EFTA), which requires specific pre-transfer disclosures of fees and exchange rates for international remittance transfers covered by the remittance transfer rule. The agreement's fee change provision must be evaluated against these disclosure requirements, as well as state money transmitter regulations that may impose additional transparency obligations. GOVERNANCE EXPOSURE: Medium. Fee change clauses are standard in financial services agreements, but the scope and notice period are material. Regulation E requires that remittance transfer providers disclose fees and exchange rates before each transfer, which partially mitigates the risk of undisclosed fee changes in practice. The FTC Act's prohibition on unfair or deceptive practices may be relevant if fee changes are not adequately disclosed. JURISDICTION FLAGS: California's financial code and New York's banking regulations may impose specific disclosure requirements beyond federal minimums. International users transacting in regulated corridors may also be subject to destination-country regulations on transfer fees. CONTRACT AND VENDOR IMPLICATIONS: Business accounts and platform partners pricing services based on Wise's fee structure should monitor fee change notifications and build contractual flexibility into downstream customer agreements to account for pass-through cost changes. COMPLIANCE CONSIDERATIONS: Compliance teams should maintain a fee change notification log and confirm that the notice mechanism (email, in-app, or website posting) meets applicable legal standards for each state and transfer corridor. Transfer-level fee disclosures should be audited periodically against Regulation E requirements.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB enforces Regulation E's remittance transfer rules, which govern pre-transfer fee and exchange rate disclosures for international money transfers, directly relevant to this provision
    File a complaint →

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-009872
Document ID
CA-D-00526
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
73c8481127bf25dc75b0b153a731371ea22bfa972997b761bef26935a9740913
Analysis generated
May 8, 2026 11:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use
Record ID: CA-P-009872
Captured: 2026-05-08 11:29:25 UTC
SHA-256: 73c8481127bf25dc…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/fee-changes-and-exchange-rate-policy/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Wise's Fee Changes and Exchange Rate Policy clause do?

As a service built around currency conversion and international transfers, changes to fees or exchange rate markups can directly and materially affect how much it costs you to send money or hold foreign currency balances.

How does this clause affect you?

If Wise changes its fee schedule or exchange rate methodology, the cost of your next transfer could be higher than you paid previously, and you may only receive notice after the change has taken effect unless applicable law requires advance disclosure.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.