Wise Terms of Use

This document sets the rules for using Wise's services, including how disputes are handled, what happens when your account has a negative balance, and how your money is protected. Notably, your funds held with Wise are not insured by the FDIC or any automatic deposit protection scheme, and you give up the right to sue Wise in a class action or before a jury. If you want to keep the right to resolve disputes outside of arbitration, you have 21 days from agreeing to the terms to opt out by sending a rejection notice to the designated Notice Address.

The Wise Terms of Use establishes the contractual framework governing user access to and use of Wise's services, including rights and obligations around remittance transfers, account management, and dispute resolution. Wise may suspend or restrict a user's Profile or Wise Account upon reasonable concerns about security or suspected unauthorized or fraudulent use. The Agreement imposes immediate repayment obligations for negative balances, requires users to indemnify Wise and its affiliates for losses arising from breaches of the Agreement or applicable law (including actions by authorized users), and clarifies that funds held with Wise are not automatically insured by any deposit protection scheme including the FDIC. Dispute resolution is governed by mandatory individual arbitration with a class- and representative-action waiver and a jury-trial waiver, subject to a 21-day opt-out window; the Agreement and all disputes are governed by federal law and New York state law.

As a Wise user, you are bound by mandatory individual arbitration for all disputes with Wise, you waive your right to participate in class or representative actions and to a jury trial, and you must immediately repay any negative balance in your account without any notice from Wise. Your funds held with Wise are not automatically insured by the FDIC or any other deposit protection scheme, meaning you bear the risk of loss on those funds. If a Remittance Money Transfer is involved, you may cancel it orally or in writing within 30 minutes of payment and receive a refund within three business days, provided the funds have not already been picked up or deposited. The one concrete action available to you: send a written rejection notice to Wise's designated Notice Address within 21 days of agreeing to the terms to opt out of the arbitration provision.