Wise requires ongoing consent to receive communications electronically as a condition of using the service. If a user withdraws electronic communications consent, Wise will close the account and the user will not be eligible to use Wise services after that withdrawal.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that electronic communications consent is a prerequisite for continued account access; withdrawal of consent results in mandatory account closure. Users who prefer paper communications or withdraw consent for any reason are not able to maintain a Wise account.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →New provision effectively forces electronic communications consent by threatening account closure if users opt out, eliminating practical ability to receive paper communications.
View full change record →Under this clause, withdrawal of consent to receive electronic communications triggers account closure; once all funds are disbursed, the account is closed and the user is ineligible to use Wise services. The agreement states that users may reactivate their account and re-consent to electronic communications by contacting the Help Center.
Cross-platform context
See how other platforms handle Electronic Communications Consent Requirement and similar clauses.
Compare across platforms →"You may withdraw your consent to receive Communications electronically at any time through our Help Center or by writing to: Wise US Inc., 30 W 26th Street, Floor 6, New York, NY 10010, ATTN: Wise Compliance. Should you choose to withdraw consent to receive Communications electronically, Wise will move forward with closing your account, which will be closed once all funds have been disbursed from the account. After consent is withdrawn, you will not be eligible to use our services.Excerpt from Wise's Terms of Use (Superseded URL)
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This provision establishes that electronic communications consent is a prerequisite for continued account access; withdrawal of consent results in mandatory account closure. Users who prefer paper communications or withdraw consent for any reason are not able to maintain a Wise account.
Under this clause, withdrawal of consent to receive electronic communications triggers account closure; once all funds are disbursed, the account is closed and the user is ineligible to use Wise services. The agreement states that users may reactivate their account and re-consent to electronic communications by contacting the Help Center.
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