Wise is legally required to verify who you are before you can use the service, and they can put your account on hold if they need more identity documents from you.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Identity verification is a mandatory procedural requirement under anti-money laundering and applicable regulatory frameworks. This clause establishes the operational mechanism through which the service provider conducts compliance screening and reserves the authority to restrict service access until verification obligations are satisfied.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →This provision requires you to submit identity documents including government-issued ID and potentially additional financial information, and Wise can freeze your account at any time if they determine further verification is needed, which may delay access to your funds.
Cross-platform context
See how other platforms handle KYC and Identity Verification Obligations and similar clauses.
Compare across platforms →"To comply with anti-money laundering and other applicable laws, we are required to verify your identity before you can use the Services. You agree to provide us with accurate, current and complete information about yourself as required during the registration process and to update such information as necessary to keep it accurate, current and complete. We may require additional information or documentation from you at any time, and we may suspend or limit your Account pending verification.Excerpt from Wise's Terms of Use (Superseded URL)
(1) REGULATORY FRAMEWORK: This provision implements BSA/USA PATRIOT Act obligations (31 U.S.C.
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Identity verification is a mandatory procedural requirement under anti-money laundering and applicable regulatory frameworks. This clause establishes the operational mechanism through which the service provider conducts compliance screening and reserves the authority to restrict service access until verification obligations are satisfied.
This provision requires you to submit identity documents including government-issued ID and potentially additional financial information, and Wise can freeze your account at any time if they determine further verification is needed, which may delay access to your funds.
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