Section 28 requires disputes between users and Wise to be resolved through individual arbitration rather than court proceedings, and waives participation in class action lawsuits and jury trials. Users may opt out of the arbitration requirement within 21 days of opening their account by following the procedure described in Section 28.2.9.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that disputes must proceed through individual arbitration, which limits the procedural mechanisms available to users for resolving claims against Wise. The 21-day opt-out window is time-limited from account opening, and the agreement's disclosure of this deadline is a material factor in determining whether users have a practical opportunity to preserve access to court-based dispute resolution.
Interpretive note: Enforceability of the class action waiver may vary by jurisdiction, particularly in states such as California with heightened consumer protection statutes.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Introduces explicit jury trial and class action waivers with a limited 21-day opt-out period, significantly restricting user dispute resolution options.
View full change record →The explicit class action waiver language was removed in the current version, though arbitration remains; this change may allow for class actions depending on applicable law interpretation.
View full change record →The agreement requires disputes to be resolved through individual arbitration and waives class action participation unless the user opts out within 21 days of account opening. Users who do not opt out within that window will be subject to the arbitration clause for the duration of their account relationship with Wise.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
"This Agreement contains a Dispute Resolution provision, at Section 28, which waives jury trials and class actions and allows either you or Wise to choose to have a dispute resolved in arbitration on an individual basis. You may opt out of arbitration within 21 days of opening your Account by following the instructions in Section 28.2.9.Excerpt from Wise's Terms of Use (Superseded URL)
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This provision establishes that disputes must proceed through individual arbitration, which limits the procedural mechanisms available to users for resolving claims against Wise. The 21-day opt-out window is time-limited from account opening, and the agreement's disclosure of this deadline is a material factor in determining whether users have a practical opportunity to preserve access to court-based dispute resolution.
The agreement requires disputes to be resolved through individual arbitration and waives class action participation unless the user opts out within 21 days of account opening. Users who do not opt out within that window will be subject to the arbitration clause for the duration of their account relationship with Wise.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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