Wise discloses account information and transfer details to third parties including credit bureaus, merchants, and government agencies under five enumerated conditions, and conducts customer due diligence checks on users and their transaction counterparties as required by applicable law.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision discloses the five categories of circumstances under which Wise shares account and transaction information with third parties, including government agency and court order compliance. The authority to conduct due diligence on recipients as well as account holders extends the identity verification scope beyond the primary user.
Interpretive note: The catch-all disclosure category in Section 6.4(v) is not defined with specificity, and the full scope of disclosures covered by the Privacy Policy incorporated by reference is not visible in this document.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →The agreement states that Wise will share account information and transfer details with credit bureaus, merchants, government agencies, and other third parties under the five enumerated conditions in Section 6.4. Additionally, Wise conducts identity verification and due diligence on users and, in some cases, on the recipients of transfers.
Cross-platform context
See how other platforms handle Customer Due Diligence and Identity Disclosure and similar clauses.
Compare across platforms →"We are required by law to conduct certain security and customer due diligence checks on you to provide any Services to you and allow you to have and maintain a Wise Account. Sometimes, we might also need to perform checks on other parties involved in a particular transaction (for example, on your recipient). We will disclose information to third parties about your account or the transfers you make: (i) where it is necessary for completing transfers, or (ii) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (iii) in order to comply with government agency or court orders, or (iv) if you give us your written permission, or (v) as otherwise necessary to fulfill our obligations under this Agreement.Excerpt from Wise's Terms of Use (Superseded URL)
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision discloses the five categories of circumstances under which Wise shares account and transaction information with third parties, including government agency and court order compliance. The authority to conduct due diligence on recipients as well as account holders extends the identity verification scope beyond the primary user.
The agreement states that Wise will share account information and transfer details with credit bureaus, merchants, government agencies, and other third parties under the five enumerated conditions in Section 6.4. Additionally, Wise conducts identity verification and due diligence on users and, in some cases, on the recipients of transfers.
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