This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
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In certain cases, you may not close your Venmo account, including: To evade an investigation. If there is a pending transaction or an open dispute or claim. If amounts are owed to us...
You are responsible for maintaining the secrecy of your unique password and account information at all times.
Take reasonable measures to protect the security of your account and login information.
"After closure or deactivation of your Wise Account, you may be subject to additional checks before Wise is able to return the funds back to you.Excerpt from Wise's Terms of Use (Superseded URL)
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The clause states: “After closure or deactivation of your Wise Account, you may be subject to additional checks before Wise is able to return the funds back to you.”
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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