Provision record
Wise · Wise Terms of Use (Superseded URL) · View original document ↗

Account Suspension and Closure

High severity Unique · 0 of 352 platforms
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Document Record

What it is

Wise can suspend or close your account at any time, including holding or refusing transactions, if it suspects misuse, legal issues, or for other reasons at its discretion.

This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

An unexpected account closure or freeze could prevent you from accessing your money or completing urgent transfers, with limited advance notice.

Recent Activity

This document changed recently

Medium Jul 28, 2026

The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.

View change record →

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    If your account has been suspended and you want to close it and retrieve your funds, contact Wise support through the in-app help centre or at wise.com/help. Provide your account details and request fund return and account closure.

Cross-platform context

See how other platforms handle Account Suspension and Closure and similar clauses.

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ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Unilateral account suspension rights reflect BSA/AML compliance obligations and OFAC screening requirements.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Applicable regulations

EFTA / Reg E
United States Federal

Provision details

Document information
Document
Wise Terms of Use (Superseded URL)
Entity
Wise
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-00265002
Document ID
CA-D-00265
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6f525d0031781b822dc3f4857ea5028c6272159d1dd503bccbb9459d6bdb2dd2
Analysis generated
March 20, 2026 05:23 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Wise
Document: Wise Terms of Use (Superseded URL)
Record ID: CA-P-00265002
Captured: 2026-03-20 05:23:38 UTC
SHA-256: 6f525d0031781b82…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use-superseded-url/account-suspension-and-closure/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Wise's Account Suspension and Closure clause do?

An unexpected account closure or freeze could prevent you from accessing your money or completing urgent transfers, with limited advance notice.

Is ConductAtlas affiliated with Wise?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Wise.