Wise reserves the right to suspend, restrict, or close a user's account and terminate access to services at its sole discretion if it has reasonable concerns about security, suspected fraud, or suspected policy violations. The agreement also permits Wise to hold account balances, report users to law enforcement, and take legal action in response to identified misuse.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision reserves broad enforcement authority for Wise to restrict or terminate account access without requiring a confirmed violation, based on suspicion or reasonable concern. The 'sole discretion' standard and the broad list of enumerated and non-enumerated triggering conditions in Section 8.6 create a wide operational range for account enforcement actions that may affect users' access to funds.
Interpretive note: The scope of 'sole discretion' authority may be constrained by state money transmitter regulations and consumer protection statutes depending on the user's jurisdiction.
The updated terms extend the deadline for reporting transaction errors from 60 days to 120 days for all transactions except Send Money transfers. The 120-day period begins either from the first day you could see the error in your online account history or the day Wise sent the first written statement showing the error, whichever comes first. This change gives account holders twice as long to identify and report discrepancies before losing the right to dispute them.
View change record →Expanded suspension grounds from general breach/legal requirement to specific categories including account security, unauthorized use, and policy violations, and removed the reputational harm justification.
View full change record →Under this clause, Wise may suspend or close a user's Wise Account and restrict access to funds based on reasonable suspicion of security concerns, fraud, or policy violations, without requiring confirmed wrongdoing. The agreement states that Wise will attempt to provide notice of suspension and reasons where possible, but may act without prior notice where required by law or security considerations.
Cross-platform context
See how other platforms handle Account Suspension and Closure at Sole Discretion and similar clauses.
Compare across platforms →"We may suspend your Wise Account or your access to our Services. We may suspend your Profile or Wise Account, or restrict its functionality if we have reasonable concerns about: (a) the security of your Wise Account or your profile. (b) suspected unauthorized or fraudulent use of your Wise Account or our Services; or (c) suspected violations of this Agreement or the Additional Documents, including our Acceptable Use Policy. If we believe that any of the activities listed in this Section 8 have been taken by you, we may take several actions to protect Wise, its customers and others, at any time and at our sole discretion.Excerpt from Wise's Terms of Use (Superseded URL)
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This provision reserves broad enforcement authority for Wise to restrict or terminate account access without requiring a confirmed violation, based on suspicion or reasonable concern. The 'sole discretion' standard and the broad list of enumerated and non-enumerated triggering conditions in Section 8.6 create a wide operational range for account enforcement actions that may affect users' access to funds.
Under this clause, Wise may suspend or close a user's Wise Account and restrict access to funds based on reasonable suspicion of security concerns, fraud, or policy violations, without requiring confirmed wrongdoing. The agreement states that Wise will attempt to provide notice of suspension and reasons where possible, but may act without prior notice where required by law or security …
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