Verizon · Verizon Terms of Service · View original document ↗

Mandatory Arbitration and Class Action Waiver

High severity Common · 113 of 325 platforms
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Recent governance activity Verizon recorded 2 documented changes in the last 30 days.
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This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the procedural mechanism for dispute resolution, shifting disputes from judicial forums to arbitration. It eliminates the availability of class action proceedings as a dispute resolution avenue, requiring disputes to proceed on an individual basis.

Consumer impact (what this means for users)

Users are required to pursue individual binding arbitration for disputes rather than court action, and are prohibited from participating in class actions or collective arbitration. The terms specify that disputes covered by the agreement will follow this arbitration-only pathway as the exclusive remedy mechanism.

How other platforms handle this

OpenAI High

You and OpenAI agree to resolve any disputes arising out of or relating to these Terms or our Services through final and binding individual arbitration, except that either party may bring an individual claim in small claims court. You agree to waive your right to a jury trial and to participate in a...

Tinder High

If you are a U.S. user, you and Tinder agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Tinder agree otherwise, the arbitrator may not consoli...

Wise High

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, 'Disputes') will be settled by binding arbitration between you and Wise, except that each party retains...

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▸ View Original Clause Language DOCUMENT RECORD
"
By accepting Verizon's customer agreement, you agree that any dispute arising under or relating to the agreement will be resolved by binding arbitration and not in a court of law. You waive any right to bring or participate in a class action lawsuit or class-wide arbitration.

— Excerpt from Verizon's Verizon Terms of Service

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Verizon Terms of Service
Entity
Verizon
Document last updated
May 5, 2026
Tracking information
First tracked
April 28, 2026
Last verified
May 11, 2026
Record ID
CA-P-001666
Document ID
CA-D-00337
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8647dcb045670d1600655c9366ac6a9e376d1c407b2cf5292a12867c2f298377
Analysis generated
April 28, 2026 05:54 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Verizon
Document: Verizon Terms of Service
Record ID: CA-P-001666
Captured: 2026-04-28 05:54:36 UTC
SHA-256: 8647dcb045670d16…
URL: https://conductatlas.com/platform/verizon/verizon-terms-of-service/mandatory-arbitration-and-class-action-waiver/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Verizon's Mandatory Arbitration and Class Action Waiver clause do?

This provision establishes the procedural mechanism for dispute resolution, shifting disputes from judicial forums to arbitration. It eliminates the availability of class action proceedings as a dispute resolution avenue, requiring disputes to proceed on an individual basis.

How does this clause affect you?

Users are required to pursue individual binding arbitration for disputes rather than court action, and are prohibited from participating in class actions or collective arbitration. The terms specify that disputes covered by the agreement will follow this arbitration-only pathway as the exclusive remedy mechanism.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 113 platforms. See the full comparison.

Is ConductAtlas affiliated with Verizon?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Verizon.